Working with Jay was a pleasure.
Answered queries promptly or referred to the correct person for an answer (unlike the property managers).
Went out of his way to visit the property and do a check out report when it hadn't been done by the company in the right time (once again we were let down by the lack of systems and process by LT as a company, but Jay did what he could t rectify this and provided his own personal report to help us.)
Arranged furniture to be in the flat in a sort space of time e.g. 2 days (when the property managers had 4 months to get a repair done and still didn't manage it before the new tenants moved in).
Was willing to accommodate and help where possible.
We were very pleased with the service from Jay, who was really very good.
But the service from the managing agent's side of the business has been poor, dismal, atrocious. The worst service I think I have ever experienced. We have tried to raise this with customer services and managers, but all our problems (and there have been many for 3 and a half years now) have been mostly brushed aside or ignored. And there is no improvement despite endless promises. Would be happy to talk to someone further about this as no director has ever returned an email. If LT care about he company as much as they claim to, they should take note of some of the issues we have had and hey should bother to call long standing clients back and listen to their problems.