Feb 15,2012
Feb 15,2012
0 people found
this helpful
Used them once - my experience was as follows:

1. Arranged a viewing of a place by phone call from when I was living in the North West
2. Told him I am travelling to London on the Wednesday for viewings
3. When I arrived, the price per week was "suddenly" £10 higher due to a "clerical error" on the website
4. This was a clearly and attempt at ripping me off.
5. The estate agent was the landlord as it was his own flat
6. I went and viewed the flat with his assistant but did not return to the shop on the way back. His assistant looked surprised.
7. I am a professional man, well educated, and the landlord/agent no doubt could tell this from meeting me
8. I say this because all day I received calles that I ignored as I then viewed other places.
9. I do not like people who try to take advantage of me and rip me off and so that is why I never took the flat for the extra £10 per week.
10. He had thought that because I had travelled down from The North and needed a place for my new job the week later, that he could take advantage of my situation
11. When he realised he couldn't and regretted his actions, he kept phoning me. I finally answered the phone and only because I had not liked any of the other places I had seen
12. He offered the original price (they will absorb the error he said) and so I subsequently decided to take the place.
13. When I got the keys and moved in, the whole place "was a tip" as the previous guy had left and gone back to India and so had not cared about the state of it when moving out.
14. I had to clean it all up. So there was a charge for moving in, but not a clean place to go with it.

15. A year later, he wanted renewal of the contract
16. I asked him "did I have to sign a year more?" He told me that YES I did as ALL contracts work that way.
17. But during that year, I had learned that contracts become periodic (month to month) after 1 year so I didn't need to sign at all. He had also fogotten that he told me this himself when I first moved in. So again, he was trying to take advantage of what he thought was my lack of knowledge.
18. He had directly lied to me by his actions. I didn't like this.
19. I was annoyed, so I decided not to renew and I moved out 1 month later.
20. They did send some e-mails as an attept to portray that the place was not "clean and tidy" from when they had shown someone around.
21. I subsequently reminded them that on move in it was a tip and I had taken photographs. I also told them I am well aware they are "trying to set the stage" by e-mail for later claiming some of my deposit.
22. They subsequently stopped sending e-mails.
23. I had a overlap of about 2 weeks with my next place so technically lost about £400 in the move. To get my deposit back early, I had agreed to surrender keys early.

**The only good point was that my deposit was protected in the deposit protect scheme, so he was honest about that at the start**

So 2 stars rather than 1 star.

But he did lie a lot and I can't stand liars!

I would not use them again. He works there so represents them and he was awful.
What agent could do to change your mind?
Tell the truth
Was this helpful? Yes
By: Claire Kingsford
Feb 20, 2012
I am the Franchise Field Manager for Ellis and Co. We do have a complaints procedure if you wish to raise an official complaint. Please contact me on 07738 648 584 or claire.kingsford@xperience.co.uk and confirm the branch you have a complaint against. I will also give you our complaints procedure.

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Ellis & Co

395a Mile End Road Bow, London
Greater London
E3 4PD

020 8981 7999

Opening hours