I was a tenant of Bradleys Property Rentals for just over 18 months. Apart from the ridiculous charges they levied on me for "drawing up the tenancy agreement" which took 3 attempts (the first being for a different property, the second was dated 3 years in the past and had the previous tenants name on it) the first year went ok.
In September 2011 it all started to go a bit pear shaped, I had a visit from a repo agent sent by Santander, I wasn't at home at the time so he put a letter through the door. He was very surprised to find that the owner of the property didn't live there and even more surprised that I was renting the house through an agent (Bradleys Property Rentals) as he didn't have permission to do so. I took this letter to Bradleys and told them what had been said, I then expressed my worries that he didn't have permission to rent the property out and wasn't paying his mortgage along with concerns regarding property insurance. Bradleys said they would look into it and sometime later got back to me saying it had all been a mistake and was all sorted - no mention of the permissions or insurance and Bradleys were adament that his mortgage company new where he lived.
Anyway in November the eviction notice turned up. 2 1/2 weeks notice to leave the property and you guessed it, it wasn't sent to where he was living, it was sent to where I was renting. Bradleys spent 2 weeks telling me everything was going to be fine and the repossession wasn't going to happen although they kept refusing to send me proof that they said they were in possession of. I called the county courts and his mortgage companys solicitors and both were telling me that the repossession was still taking place. Bradleys kept going back to the owner and he was telling them his story and at no time did they verify it. I moved out 3 days before repossession date as I couldn't stand the stress any more. I spoke to Bradleys on the Thursday (eviction day being the next Thursday), after speaking with the courts and was advised that with tie running out I needed to safeguard myself and look for somewhere else to live.
I heard nothing over Christmas so I wrote a letter outlining my issues and how bad I felt about having to go through this and took it with the keys to their local office.
A week later I did finally get something in writing from these people, the letter was outlined how shiny and bright Bradleys are and how they never make mistakes and how dare (not the exact words) I consider that they acted inappropriately and in an unprofessional way and although they didn't use the word lie they happily outlined "a number of factual inaccuracies". They didn't address any of my issues and are now going to charge me for unpaid rent. It seems that they were sent confirmation 2 days after eviction day that it didn't happen. I checked this and the courts told me the eviction was called off the afternoon before - THANKS FOR NOTHING BRADLEYS.
I left the property, had to get rid off all of my furniture and white goods, most of my tools and belongings because I had a matter of days to move out. They have refused to accept that this is as a cause of their inability to act fast enough and have refused to give me back my deposit.
People be aware that this Bradleys Property Rentals do not do ANY of the checks outlined in their tenancy agreement regarding your landlord, they will tell you they do in their sales pitch though and they are happy to manage and take control when things are going well but as soon as this changes they just wash their hands of ALL responsibility and simply just stand by and watch you crumble.
What agent could do to change your mind?
Acted in a responsible and professional manner and outline from the start what they are unwilling to do and what they are NOT going to be responsible for. They could also stop lying to people and have the decency and commitment to put things in writing.