“Entwistle Green found me a tenant for my property back ......”
1 Star Review
May 12,2016
By:
'Sarah'
May 12,2016
Branch: Birkenhead, 361 Woodchurch Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CH45
Branch: Birkenhead, 361 Woodchurch Road
Lettings (as a Landlord)
Postcode: CH45
1
people found
this helpful
Entwistle Green found me a tenant for my property back in January 2016. It was a tenant find service only and therefore the deposit needed to go into my protection scheme as I was managing the tenancy going forward. In error they put it into their scheme, so I asked them to transfer it across to me, giving them my ID number for the Deposit Protection Scheme. They told me that they couldn't do this (even though other agents have done) and that I would need to set up a deposit within my scheme for this tenancy and they would then transfer this across. I did this and now 4 months later I have still not received the deposit. The DPS are reminding me that I am in breach of legislative requirements as I have set up the deposit but haven't paid in the funds. The colleague John Douglas who was dealing with this has now moved to the Glasgow office and has emailed the problem to someone else who has failed to get in contact with me and when I try to speak to the manager of the branch (leaving messages asking for her to call me back) she fails to call me back.
What agent could do to change your mind?
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
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Comment on agent fees
The agent fees would be fine had they provided a good service, I'm just frustrated that for 4 months I have not been able to receive the deposit which I want to protect foe my tenants
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