This review is specifically to explain my satisfaction with Ashley Heeks in the Worchester office. I have had an absolutely horrendous time working with Ludlow Thompson, having been shuffled to many different employees and experienced high costs in terms of time, money and annoyance. Ashley was able to turn the situation around as best he could and helped me get a replacement tenant approved and moved it as quickly as possible. He always answered the phone and was very willing to explain things to me - even if he already had many times before. While I wish that the situation had never become so difficult that he had to get involved, Ashley should be commended on his customer service and his willingness to go above and beyond to rectify a terrible situation.