“If I could rate this agent less then one star ......”
1 Star Review
May 11,2016
By:
'Sarah-Jane'
May 11,2016
Branch: London, 171 Lewisham High Street
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: No
Postcode: SE14
Branch: London, 171 Lewisham High Street
Lettings (as a Tenant)
Rent PCM: £1
Postcode: SE14
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If I could rate this agent less then one star I would have. Firstly they moved our move in date at the last minute due too works needing too be done too the property me and my partner accept this but upon moving in nothing had been done. We moved into a flat where the front door lock was hanging off and was not secure, we had no electricity due too being given a faulty electric key and when we did get electric on Monday morning that I had too arrange two of the lights within the property were not working and carried on not working for pretty much the entire course of the tenancy regardless of how many times we reported it. The property was very dirty even though we was assured that it would have been cleaned. We had no working smoke alarm for weeks and no carbon dixodi monitor fitted. There was a leak also with the emersion heater that they kept saying couldnt have been antipicated but it could have been as it was stated on the check in report!! We had a leak throughout our tenancy that never got fixed properly! which let lead too high levels of damp when reported this too property managment they told us we could not do washing at the property and blammed us for it when we had only been there 2 months! There where no dry cleaners around for us too be able too do this, I was also heavily pregnant at the time and had a c-section after which meant no heavy lifting which they were aware of! The toliet within the property leaked 3 times in the 6 months we where there and I was repeatedly laughed at when reporting this, this meant I could not even use the loo before my operation, I had friends wait for the toilet too be fixed and on several occasions no one turned up and when they did they were hours late. The bath then became wobbly and had too be replaced, the shower stopped working and none of this was fixed for weeks on end. I was forever chasing documents, emails and call backs. I had builders knocking on the door too come in and fix issues when no one had told me there were going too turn up and when i asked why no one told me they said well your on maternity leave right so it dont matter!! they sent a plumber too do an electrician job also! Please do yourself a favour do not go with these agents. All of the above happend within just 6 months, the agents have no interest in looking after there tenants. We then asked for a surrender as we where desperate too get out it was accepted and when we did leave there where more mistakes, we had too wait over 3 months for our deposit too be returned we where told that the landlord was puting together charges for damages and wanting her builders too go in two weeks later we where told that the builders couldnt gain access and that they would just go from the inventory which is what they should have done in the first place! the agents from lewisham then made a another mistake and property mangement then told us we where in rental arrears which was not the case! Rosie on the property management side did eventually get it resolved, and said that our deposit had been released and said it would be with us in within 5 working days those days passed still no deposit so I called accounts myself too be told that it had only been released last night as a mistake had been made by whoever released it and that it had too be re-done. Accounts where the only ones who where apologetic. The fees are absolutely ludicrous you dont even get a decent service let alone a good one. There where constant excuses as too why there were constant mistakes and no apologies unless you threatened too complain. There was alot more that happened but this is just off the top of my head avoid these agents at all costs.
What agent could do to change your mind?
Bad over priced for what you get.
Attached Filesnbsp;
Comment on agent fees
Bad over priced for what you get.
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