Cityzen is easily one of the worst estate agencies I have come across in London. It all started when I came in to sign the contract and asked for two changes to the apartment - I specifically requested for some furniture not to be placed into the flat (it was a small new flat and I felt that I did not need some of the furniture the landlord was going to buy for the apartment). Simon said it was not a problem at all (but then Simon says anything just to see you sign on the dotted line). This, of course, has never happened. I had to ask them several times to do it. After that I requested they change my inventory to reflect the changes but I had to beg for it to be done. To this day it hasn't been done. Luckily I have it all on an email. Managing of the property is non-existent. They just email you a mobile phone number of the repair guy and tell you to contact him for an update i.e. do not to bother us. They will then contact you several months afterwards (6 in this case) asking if the problem still there?" Ehm no, it fixed itself. The only time they get in touch with you is when the contract is coming to an end - they will harass you every day. Phone calls, emails. They are simply shocking. I remember asking them not to phone me as I was travelling on business in Asia and given the time difference, it wasn't convenient but they are relentless. I just don't understand how they run their business and make any money out of it. If you happen to be unlucky and have to deal with Simon - run! Hopefully some landlords will get to read these feedbacks and do not use them. They will do lots of tenants a big favour.
What agent could do to change your mind?
1. Fire Simon (unless he is the manager?) - he just gives you a bad name full stop. Too cocky
2. Teach the staff some manners and explain each one of them what their job really is. And no, it is not harass tenants at the end of contract.
3. return calls and show some interest in your job - we can see that you hate it