I agree completely with the review. My experience of Ludlow Thomspon has been a nightmare and is still ongoing.
We moved into a rented property in December and are still to have any verbal contact with our appointed client manager. We have a number of maintenance issues which were ignored for a long time by Ludlow Thompson despite numerous emails and phone calls requesting urgent contact, and are yet to be rectified.
We have already made 2 customer complaints but received no response at all. No one within the company will offer names or telephone numbers for any managers, there are no escalation paths for issues, and the customers get passed from pillar to post.
I have even emailed the customer services address as Su Colledge advises with all my contact details, yet still no one has contacted me. Empty words it seems.
They are ignornat and rude. Avoid Ludlow Thompson.