I'm a new Tenant with QR and have to agree with the other negative reviews. Their advert on Rightmove & Primelocation did not agree with the actual apartment, and parking is not allowed (even though it was shown on their advert & agreed by their Agent). Unfortunately I had to find accomodation at short notice, thus had to work on their honesty (verbal promises). However these promises have yet to bear fruit. Meter readings by QR were incorrect (luckily I took pictures when moving in) & I was expected to pay for the previous electricity usage (still awaiting a refund), furniture was damaged etc. The Inventory of Contents list was incorrect and not dated thus I'm challenging the validity (still awaiting a response thus have put it in writing). Prior to signing I asked for the Tenant / Agency SLA (Service Level Agreement) to understand what service I can expect - I'm still waiting for this document thus doubt it even exists. The positive was that the apartment was clean (albeit many marks on the walls, blinds, carpet). My experience with QR in a nutshell - misrepresentation, failure to deliver on promises & no support. I'm still waiting for a response from QR after 5 weeks. Prospective Tenants - stay away. They will promise you the world, but once you sign they disappear into the sunset. Definitely not a healthy experience.
What agent could do to change your mind?
Respond to complaints, and keep to stated promises.