“worst agent ever. they have hidden fees that they charge 10......”
1 Star Review
May 04,2017
By:
'Ex'
May 04,2017
Services: Lettings (as a Landlord)
Rent PCM: £2400
Would you recommend?: No
Postcode: N1
Lettings (as a Landlord)
Rent PCM: £2400
Postcode: N1
0
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worst agent ever. they have hidden fees that they charge 10per cent of all costs - so in their interests to increase the works/ charges, as well as a kick back from their designated tradesmen.
rude and unhelpful. did not respond to my complaints and ...
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Comment on agent fees
hidden - ie not unless you dig in and get them to admit that they charge 10% on top of any works that need doing - eg a £1000 plumbing issue costs an incremental £100. also they are incentivised not to call out eg Thames Water who will sort for free but send in their own contractors.
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“In my experience, Thames View has to be the most ......”
1 Star Review
Jan 25,2017
By:
'Anna'
Jan 25,2017
Services: They manage our building
Would you recommend?: No
Postcode: W13
They manage our building
Postcode: W13
1
people found
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In my experience, Thames View has to be the most abysmal, incompetent property company I have ever had the misfortune to deal with. They are unfit to manage any sort of property. Unfortunately they were employed by my landlord to manage the property. The individual ...
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Comment on agent fees
N/A
1
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“From where do i start:Most incompetent agency ever dealt ......”
1 Star Review
Apr 22,2016
By:
'DrZ'
Apr 22,2016
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: No
Postcode: TW8
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: TW8
3
people found
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From where do i start:
Most incompetent agency ever dealt with - I would give them zero stars if I could. Just writing this so someone else will keep away.
1) It took them 4 months to sort out the inventory. And by sorting it out I ...
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3
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“I had a very positive experience with Thamesview, over the ......”
5 Star Review
Feb 19,2016
By:
'Lauralizzy'
Feb 19,2016
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: W3
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: W3
0
people found
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I had a very positive experience with Thamesview, over the past 4 years. I have let two properties through Thamesview and they have at all times been helpful and professional in there manner. Anthony was dedicated to finding me a perfect home and listened and advised ...
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Comment on agent fees
Good. Very transparent with no hidden costs
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“Well; where do you begin/ Postbox and email forwarders and ......”
1 Star Review
Dec 12,2015
By:
'Disgusted'
Dec 12,2015
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: No
Postcode: TW1
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: TW1
3
people found
this helpful
Well; where do you begin/ Postbox and email forwarders and that is it. Management is a term worthy of trades description Act. My advice is manage the property yourself...they could not care less and hate receicving customer feedback. Refuse emails and phone calls...
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“*Worst experience with a letting agent i have ever had. ......”
1 Star Review
Dec 09,2015
By:
'Sam'
Dec 09,2015
Services: Lettings (as a Tenant)
Rent PCM: £2400
Would you recommend?: No
Postcode: SW16
Lettings (as a Tenant)
Rent PCM: £2400
Postcode: SW16
2
people found
this helpful
*Worst experience with a letting agent i have ever had. First, when moving in to the property, most of the letting staff was apparently off on holiday and had no details of my tenancy about to begin, so they could not send over the required ...
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What agent could do to change your mind?
This whole agency is made up of useless time wasters with no concept of how to do an honest job
Attached Filesnbsp;
Comment on agent fees
The property was riddled with damp, rot and had rodents
2
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“Tenancy went okay, couple hiccups on two repairs that took ......”
1 Star Review
Dec 04,2015
By:
'Tymoteusz'
Dec 04,2015
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: TW7
Lettings (as a Tenant)
Rent PCM: £950
Postcode: TW7
1
people found
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Tenancy went okay, couple hiccups on two repairs that took way longer than they should but beside that little to complain. The problem started the moment we've vacated the property as then mister Sheikh Moshin reported 750 quid of damage to the place (let me add, ...
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1
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“This is our first time dealing with letting agencies and ......”
1 Star Review
Oct 19,2015
By:
'Emmanuel'
Oct 19,2015
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: No
Postcode: TW12
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: TW12
0
people found
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This is our first time dealing with letting agencies and our first experience in the UK.
It could not have been worse: they've ignored for months and we still have stuff that needs to be fixed from the initial inventory list we made upon moving ...
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“Absolutely appalling service from the worst estate agents/property management ......”
1 Star Review
Oct 12,2015
By:
'Disgruntled01'
Oct 12,2015
Services: Lettings (as a Tenant)
Rent PCM: £1750
Would you recommend?: No
Postcode: TW7
Lettings (as a Tenant)
Rent PCM: £1750
Postcode: TW7
3
people found
this helpful
Absolutely appalling service from the worst estate agents/property management company we have ever dealt with. They are incompetent, unprofessional and continually get important facts regarding the tenancy wrong. They continually tried to charge for things that were not our fault, the staff rarely, if ...
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3
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“Terrible service. Agency oversells properties in very poor conditions and ......”
2 Star Review
Oct 03,2015
By:
'Tenants'
Oct 03,2015
Services: Lettings (as a Tenant)
Rent PCM: £1560
Would you recommend?: No
Postcode: SW15
Lettings (as a Tenant)
Rent PCM: £1560
Postcode: SW15
0
people found
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Terrible service. Agency oversells properties in very poor conditions and with very strict contracts.
Throughout the 2 years tenancy we experienced several severe rain leaks from the ceiling in the kitchen and bedroom, causing health and safety issues. The dirty rain water leaking from wholes in ...
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“We rented our flat for two years with Dexters, who ......”
1 Star Review
Jun 16,2015
By:
'Mr'
Jun 16,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: KT6
Lettings (as a Tenant)
Postcode: KT6
4
people found
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We rented our flat for two years with Dexters, who are the Lettings agents for Thamesview.
We were told that the property was unfurnished, but when we moved in we found there were several large items, drawers, corner units, even old chipboard side tables etc, ...
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“I would strongly advise anyone who is tenant and thinking ......”
1 Star Review
May 04,2015
By:
'West'
May 04,2015
Services: Lettings (as a Tenant)
Rent PCM: £1015
Would you recommend?: No
Postcode: UB7
Lettings (as a Tenant)
Rent PCM: £1015
Postcode: UB7
3
people found
this helpful
I would strongly advise anyone who is tenant and thinking of using the services provided by this company to think again.
It has become very clear to us having dealt with them for the past 3 years that they are just out for the landlord and ...
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What agent could do to change your mind?
assist your tenants more and fix problems or at least tell them when you are not going to do anything.
Attached Filesnbsp;
3
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“As a property management service Thamesview are a abysmal in ......”
1 Star Review
Mar 24,2015
By:
'shambolic-view'
Mar 24,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW12
Lettings (as a Tenant)
Postcode: TW12
7
people found
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As a property management service Thamesview are a abysmal in terms of organization, customer service, manners and cost. As a tenant I have had to deal with them many times, each time I have been left to chase them up to do the most basic ...
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7
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“To whom it may concern,When I decide to write ......”
1 Star Review
Mar 17,2015
By:
'taize'
Mar 17,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
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To whom it may concern,
When I decide to write this complaint email about Thamesview (Richmond & Kingston), I found out the frim is ranked at the 10995 of 13073 agents in the UK, shown on the allagents.co.uk, which does not surprise me at all about ...
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3
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“The agency is not responsive. They are not supportive of ......”
1 Star Review
Nov 24,2014
By:
'Tenant'
Nov 24,2014
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: W4
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: W4
4
people found
this helpful
The agency is not responsive. They are not supportive of tenant well being, and not organized at all. We had different companies come check out the same work at least 3 times with lost of quotes, strange requests, etc. We were told the company tried to ...
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4
people found
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“We have never had so much trouble with a company ......”
1 Star Review
Nov 15,2014
By:
'Upset'
Nov 15,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W3
Lettings (as a Tenant)
Postcode: W3
4
people found
this helpful
We have never had so much trouble with a company in general before than with Thamesview. The specific agent has been several times late -sometimes over an hour- when visiting to inspect the flat. Emails and phone calls have been ignored, to the point that ...
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What agent could do to change your mind?
Change careers, close the agency down and go home. It would make so many people happy.
Attached Filesnbsp;
4
people found
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“I recently switched agents after having previously used Foxtons and ......”
5 Star Review
Oct 02,2014
By:
'Josie'
Oct 02,2014
Services: Lettings (as a Landlord)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: KT2
Lettings (as a Landlord)
Rent PCM: £1250
Postcode: KT2
0
people found
this helpful
I recently switched agents after having previously used Foxtons and Leaders (both in Kingston) and been driven to tears of frustration (quite literally) by the respective incompetence of both of them. Thamesview, in overwhelming contrast, have been utterly brilliant - doing everything that I would ...
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0
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“After having some trouble with my tenants, who failed to ......”
4 Star Review
Sep 25,2014
By:
'Alison'
Sep 25,2014
Services: Lettings (as a Landlord)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: KT1
Lettings (as a Landlord)
Rent PCM: £1500
Postcode: KT1
1
people found
this helpful
After having some trouble with my tenants, who failed to pay the rent and caused damage to my property. I was impressed with how well the agents dealt to resolve these issues. After a lot of work the problems have now been rectified and new ...
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1
people found
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“Generally responsive when there were problems - despite the additional ......”
4 Star Review
Sep 24,2014
By:
'NR'
Sep 24,2014
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: KT1
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: KT1
0
people found
this helpful
Generally responsive when there were problems - despite the additional obstacle of the landlord being across the globe. Sorted out both minor issues and major (eg new boiler) smoothly. Would be excellent except they occasionally needed some follow up...
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Comment on agent fees
N/A as I was the tenant
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“Wow, where do I start? I called the agency to ......”
1 Star Review
Sep 17,2014
By:
'lyanne'
Sep 17,2014
Services: Lettings (as a Tenant)
Rent PCM: £2450
Would you recommend?: No
Postcode: SW18
Lettings (as a Tenant)
Rent PCM: £2450
Postcode: SW18
5
people found
this helpful
Wow, where do I start? I called the agency to advise that I had received an email saying that I had signed the tenancy agreement for another year along with my 3 other flatmates??? I responded to the email advising that I had not lived there ...
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What agent could do to change your mind?
1. Listen to my problem without trying to over talk me
2. Apologies
3. Sound sympathetic
4. Not make out like it was my fault
5. Set my expectations and the process to be implemented
6. Treat customers with respect and in a professional manner
Attached Filesnbsp;
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“This estate agent is quite possibly the WORST thing ever ......”
1 Star Review
Sep 14,2014
By:
'DomG93'
Sep 14,2014
Services: Lettings (as a Tenant)
Rent PCM: £1681
Would you recommend?: No
Postcode: W3
Lettings (as a Tenant)
Rent PCM: £1681
Postcode: W3
4
people found
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This estate agent is quite possibly the WORST thing ever to exist in the property business. Delay after constant delay. You have to give the one thing - their consistency is amazing; such a shame it's consistent at failing to deliver at every turn.
We've ...
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What agent could do to change your mind?
The agent could have actually been doing their job properly, and not have mistake after delay after mistake ruining their reputation.
Attached Filesnbsp;
Comment on agent fees
I refused to pay half of the estate agent fees because of the late move-in date and their inability to handle the situation. I regret even paying half.
4
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“We have had great service from Hellena. We came home ......”
5 Star Review
Sep 13,2014
By:
'A'
Sep 13,2014
Services: Lettings (as a Tenant)
Rent PCM: £1550
Would you recommend?: Yes
Postcode: KT1
Lettings (as a Tenant)
Rent PCM: £1550
Postcode: KT1
0
people found
this helpful
We have had great service from Hellena. We came home one day to scaffolding erected all over our side of the property and no notice that our neighbours had started work next door. As tenants we were worried about the damage being caused to the ...
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0
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“Thamesview have been engaged by my landlord to manage their ......”
1 Star Review
Aug 19,2014
By:
'Baloo'
Aug 19,2014
Services: Lettings (as a Tenant)
Rent PCM: £2000
Would you recommend?: No
Postcode: TW2
Lettings (as a Tenant)
Rent PCM: £2000
Postcode: TW2
3
people found
this helpful
Thamesview have been engaged by my landlord to manage their property.
My dealings with them have left me exasperated, frustrated and very angry. Their service is aggressive, contractual, rude, slow & wholly focused on the landlord. My own view is that a tenant, is to be ...
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3
people found
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“Worse agency ever!We waited over 3 months to have the ......”
1 Star Review
Jul 01,2014
By:
'Your'
Jul 01,2014
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SW9
1
people found
this helpful
Worse agency ever!
We waited over 3 months to have the cold water tap fixed and had to take boiling hot shower for all that time.
Waited over 5 months to have a light fixed!
They came in our house without permissions.
We had no hot water ...
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1
people found
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“I committed to a property rental with Dexters of Teddington, ......”
1 Star Review
Jul 01,2014
By:
'Mr'
Jul 01,2014
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: TW11
Lettings (as a Tenant)
Rent PCM: £825
Postcode: TW11
1
people found
this helpful
I committed to a property rental with Dexters of Teddington, who in turn are operated by Thamesview. While I had a charming and pleasant Landlady who managed the flat, my exit from the property is where I encountered problems, created solely by Thamesview.
As they ...
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1
people found
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“I don't normally write reviews online but people need to ......”
2 Star Review
Jun 19,2014
By:
'S'
Jun 19,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TW12
Lettings (as a Landlord)
Postcode: TW12
4
people found
this helpful
I don't normally write reviews online but people need to be warned about Thamesview. From 2011-13, we let our property through Dexters, who in turn farm out the property management to Thamesview. Since we were living abroad, we needed Thamesview to be our eyes and ...
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people found
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“I rented a flat in Hampton Hill for 18 months, which ......”
1 Star Review
Oct 07,2013
By:
'Mister'
Oct 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW12
Lettings (as a Tenant)
Postcode: TW12
6
people found
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I rented a flat in Hampton Hill for 18 months, which I found advertised through Snellers in Teddington. Snellers, Dexters and other letting agencies around south west London (Surrey/Middlesex) all belong to the Thamesview Estate Agent Group.
After signing the tenancy agreement, I dealt with ...
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What agent could do to change your mind?
Resolve problems within an acceptable time-frame
Do not dishonestly retain deposits at the end of a tenancy
Employ staff who have a professional approach to their work
Regulation and a code of practice should be introduced to protect tenants against agents
Attached Filesnbsp;
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“My flatmate and I have had various problem with property ......”
1 Star Review
Aug 13,2013
By:
'tenant'
Aug 13,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW1
Lettings (as a Tenant)
Postcode: TW1
7
people found
this helpful
My flatmate and I have had various problem with property we are currently renting from Thamesview. The agency is very unprofessional and unhelpful. I have been discussing issues with them for almost 3 months and I am becoming very stressed out with the situation.
Due to ...
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7
people found
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“Thamesview were appalling letting agents. They consistently failed to fix ......”
1 Star Review
Jul 31,2013
By:
'Jenny'
Jul 31,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW10
Lettings (as a Tenant)
Postcode: SW10
5
people found
this helpful
Thamesview were appalling letting agents. They consistently failed to fix any of the maintenance issues we reported. They then served notice, withdrew the notice, served the notice again and were generally a disorganised, incompetent outfit. When trying to resolve issues their attitude was rude and ...
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people found
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“my property is let through dexters, but managed by thamesview. ......”
1 Star Review
Jul 27,2013
By:
'aich'
Jul 27,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W14
Lettings (as a Landlord)
Postcode: W14
2
people found
this helpful
my property is let through dexters, but managed by thamesview. for the past 3 years i wasnt particularly thrilled with them, but recent events makes me doubt their professionalism. i had a faulty water heater in my flat (you had to manually reboot it every now ...
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What agent could do to change your mind?
from my experience, i have zero confidence in their professional integrity.
Attached Filesnbsp;
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