MANN COUNTRYWIDE TRIED TO CHARGE US £600 IN AGENCY FEES TO LET A PROPERTY!
THEN CLAIMED THEY SHOULD BE CHARGING US £800!
DO NOT PAY THEIR EXTORTIONATE FEES, LOOK ELSEWHERE!
They were demanding: £150 tenancy agreement, £60 per person admin fee, £75 per person reference check, £170 inventory fee (despite the flat being unfurnished) = TOTAL £590 IN FEES! When we complained they were rude and lied saying they were cheaper than all other agents (yet in reality another agency was advertising the same property with fees of only £225!), and said we had to pay at least £500 fees or 'go elsewhere'. Even given this measly discount, they then tried to persuade us to sign an old 'good faith letter' that still had fees listed as £590! On further complaint the manager (Andrea King) even had the audacity to claim she should be charging us £400 per person in fees! She also claimed the fees are shown on their website 'for all to see', but when asked to provide a link failed to do so, and further failed to inform us of their complaints procedure (something they need to do by law).
Don't believe the crap letting agents tell you. Ask about fees up front before you view, and do not pay such ridiculous fees as the real cost involved is much much lower, e.g. £20 for a reference check! (see: http://www.guardian.co.uk/money/2010/mar/13/letting-agents-hidden-charges).
- TO COMPLAIN VISIT: