I found that not always was I kept up to date with proceedings leaving me to contact Romans to find out where in the process we were. Knowing the effort needed to process admin work, I believe the £400 admin fee was very extensive. Also the inventory and landlords contract signed took 3 weeks to get back to us.
Apart from these negatives, I was always able to reach someone for queries; even leaving voicemails, calls were returned promptly. Staff were very friendly and made my partner and I feel very welcome on visiting the office in Aldershot. Dan Dugay was very professional and made the process easy for us.
To conclude, I would recommend Romans to friends that wanted to rent, and am very pleased with the property we are renting.