I would never let property through this company again. Unfortunately Ferndown charge the standard 10% without that level of service. Their communication is poor to say the least. They always charge 100% of repair costs to the landlord, without proper investigation. Quotes are used to support the deduction of subcontractor repair costs without proof of job completion. They do not photograph completed works and they ignore communication. Truly awful company if you are a landlord looking for fair treatment and fair service..