Rettie & Co
Edinburgh Lettings, Edinburgh, EH3
3.2/5, 9 reviews
56% recommended
67% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“I can't choose one of the staff members because at ......”

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Apr 11,2016
Minithumbup
By: 'Maria'
Apr 11,2016
1 people found
this helpful
I can't choose one of the staff members because at Rettie & Co they seem to have a great team. Whoever I have talked to during our 3 1/2 years as tenants, have always been helpful, professional and very friendly. Matters have been dealt with promptly and I feel that I am listened to and valued as a customer. We are moving on now, but we would at any time again rent our home from Rettie & Co. Thank you!
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Opening Hours
Address

Rettie & Co
4 Jamaica Street
Edinburgh
City of Edinburgh
EH3 6HH
0131 622 4160

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 67% 50% £800 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 3 3 0 0 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings
Latest Properties

No Properties

“I cannot recommend rettie enough.We moved in ......”

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Mar 05,2021
Minithumbup
By: 'Ana'
Mar 05,2021
1 people found
this helpful
I cannot recommend rettie enough.We moved in to Edinburgh from abroad and we had 5 star service throughout our entire experience. Stayed for 3 years in one property, whenever we had problems rettie promptly resolved them for us. We had 3 pets and committed to pay professional ...
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“Nearly 4 weeks after moving out of our proper......”

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Oct 29,2019
Minithumbdown
By: 'Alastair'
Oct 29,2019
1 people found
this helpful
Nearly 4 weeks after moving out of our property and we still haven't received the refund of our deposit. They are very quick to contact you while you are a tenant and they want something done, not so much when you have moved out....
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By: Becky Lindsay
Nov 01, 2019
View all comments (5)
Dear Stuart, I would be very happy to discuss any concerns you have regarding our service in either sales and lettings team. Rettie & Co is regulated by both the RICS and The Letting Agents Code of Practice and we adhere to their professional standards and codes of practice. As the Chief Operating Officer I would welcome the opportunity to hear more about any specific experience you have had so we can learn from your feedback. I can be contacted at becky.lindsay@rettie.co.uk or 07881 905775 ...

“Disgusted...”

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Jun 14,2019
Minithumbdown
By: 'James'
Jun 14,2019
4 people found
this helpful
Do not rent using Rettie, they will try to lay claim to your deposit at end of tenancy. Luckily we have the necessary proof to illustrate that the claims were unfounded to the lettings protection service. Unethical and unprofessional, * who has shown us nothing but ...
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“Total disinterest upon termination....”

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Dec 11,2018
Minithumbdown
By: 'Chrisdv123'
Dec 11,2018
5 people found
this helpful
We entrusted our property to Rettie for 6 years. Upon taking the property back we found substantial damage to the house caused by the tenant's cats. Rettie's response? Complete and utter disinterest. In my view they breached their duty of care. I would not recommend this ...
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Comment on agent fees
For the service we received? Way too much.
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By: Karen Turner
Feb 28, 2019
View all comments (2)
Dear Brenda, we are sorry to read your comment. I can confirm that all feedback is fully investigated with the view to resolving any issues. If there is anything you would like to discuss regarding your experience please get in touch with myself or my team on 0131 622 4160. Best regards, Karen Turner, Lettings Director. ...

“Wish we'd been able to find a flat with a different agency......”

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Jun 28,2018
Minithumbdown
By: 'Unhappy'
Jun 28,2018
2 people found
this helpful
We rented an unfurnished flat for a year as a family home inbetween selling and buying properties. Overall we were unhappy with the experience and would advise anyone in our position against using Retties. In fact we moved out the moment our lease expired and ...
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Comment on agent fees
Don't know - fees were part of the rent. But the rent was very high.
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By: Becky Lindsay
Jun 29, 2018
View all comments (1)
We are very sorry to hear that you have not been satisfied with the service you have received. As the company's Chief Operating Officer, I would be grateful if you could contact me on 0131 622 4160 to discuss your concerns in more detail. Thankyou ...

“edinburgh lettings...”

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Jun 01,2018
Minithumbup
By: 'Sandy'
Jun 01,2018
0 people found
this helpful
Nice people to deal with, efficient, pleasant and helpful.Best Edinburgh flat hunting experience by far. There are some agencies who seem to take potential customers for granted.This is not one of them. 5 stars....
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“Provided a great service, always showed up on time.Very ......”

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Jan 16,2017
Minithumbup
By: 'Suzanne'
Jan 16,2017
1 people found
this helpful
Provided a great service, always showed up on time.Very pleasant and knowledgeable about local market. Will definitely use again....
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“I would particularly like to thank Gerry Haining for his ......”

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Jun 15,2016
Minithumbup
By: 'Gerry'
Jun 15,2016
0 people found
this helpful
I would particularly like to thank Gerry Haining for his prompt and professional responses to my queries and the follow up by Louise Amos....
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Comment on agent fees
For rental - Rettie & Co's fees are great value for money.
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By: Gill Harper
Jun 16, 2016
View all comments (1)
Thank you very much indeed for taking the time to write this kind review - it is very much appreciated by the team! ...

“I can't choose one of the staff members because at ......”

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Apr 11,2016
Minithumbup
By: 'Maria'
Apr 11,2016
1 people found
this helpful
I can't choose one of the staff members because at Rettie & Co they seem to have a great team. Whoever I have talked to during our 3 1/2 years as tenants, have always been helpful, professional and very friendly. Matters have been dealt with promptly and I ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Rettie & Co, Edinburgh EH3 6HH


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