The agent failed to conduct proper negotiations with the buyer and to communicate effectively both internally and with the buyer and seller. This lead to confusion after lawyers were appointed about what the buyer was precisely buying. The Agent then covered up and disguise their mistakes in order to ensure that the sale went through, irrespective of the loss caused to the seller. They later concealed evidence of their mistakes, which were only found out following legal discussions. The agent also has a very poor understanding of the higher end of the market.