Feb 07,2012
By: 'Steve Lemon'
Feb 07,2012
15 people found
this helpful
What a rubbish agent! If it was possible to give them 0 out of 5, I would! They came up with the idea of doing an 'Ebay' style auction for my house, but pitched the starting bid price £30k under the asking price. This may have worked, except this took the starting price into the 1% stamp duty bracket, whereas the actual asking price was in the 3% bracket. Obviously, nobody wanted to bid into the 3% bracket, so lots of time was wasted by haart showing people round who couldn't even afford the house! Had to argue to get the names of these viewers too, as our insurance company advised no cover if we let total strangers into our house without us being there..... After we told haart to stop mucking around and to market our house normally, we had several viewings where we did not know who we/haart were showing round as no confirmation emails ever sent by haart. Haart were also unable to get us feedback on over 50% of the viewings which took place, and this after them criticising our previous agent (haart said they would never be so rude as to just give feedback by email, but at least with the previous agent, we did get feedback!). The final insult is that now we have decided to market our house for sale through an online agent, we asked haart to provide us with a comprehensive list af all the people who had viewed our property through them. They have not only provided this, but have also included the details of all the people who made an appointment to view, but for some reason didn't show up! Didn't realise their 6 month clause that if we accept an offer from someone who has viewed our house through haart also means we will be liable for their fee if we accept an offer from people who hasn't actually viewed our house through haart! Haart are also now ignoring our emails asking for a corrected list of viewers, so we have no way of knowing if future viewers have already seen our house! Entirely unacceptable and unprofessional! Use this agent at your own risk as they are by far the worst we have ever had the misfortune to encounter!
Was this helpful? Yes
By: daisythecat
Apr 13, 2012
We have just been told by haart that they do not give out lists of viewers and it is company policy not to, we wanted the list to avoid accepting an offer from someone who may have viewed through them. Please formalise your complaint we have and the ombudsman is now involved!
By: Customer Relations Manager
Mar 01, 2012
Hi Steve. Thank you for your review and I am sorry to read about your experience. If you would like to formalise your complaint you may do so by email to talk.to.us@haart.co.uk and we can look into this for you.

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121 South End Croydon
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