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Feb 06,2012
Feb 06,2012
7 people found
this helpful
This letting agent is underhanded and incompetent.I strictley informed them upon me signing the contract the deposit and the 6 months rent the tenants where paying up front had to be paid into my account,this they agreed,on the day i went into sign the contract i was informed they where ready to send the money into my account but they would need me to sign the contract first,i was unsure about this but i had no reason to think they would pull such a fast one,so i signed,as soon as i had finished low and behold ashley the manager came upto me and said im sorry we wont be able to send the money to your account it needs to go into our account to be processed,i said why,he said the head office had requested it,and yet i had srictly informed the head office,ashley and his assistant henry this was not to be the case,the reason for this was the tenants where paying 6 months advance,a large sum ,which was the reason for there good credit rating,also on the contract there was no mention of this ,only they where paying monthly,ive also heard from another customer from haarts ,its taken a long time for there money to come through so im sure you can understand why i wanted the money straight away plus i didnt trust them anyway,just a few other things for your notice they did not put my advert in the paper,they put the sign in the wrong place,the staff didnt know how to find the place when showing people,they also put the wrong tenantas address on the contract,they tried to charge me more for there fee and theres more but i wont bore you,just to say i didnt even get an apology,disgusting and disgraceful they can treat customers like this ,especially the manager who seems indifferent about this,they dont care unless they get there money even if it means ripping you off and its not just me, since then ive talked to other people who have used them ,they all say the same ,there crap,so be warned!
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130 Union Street Torquay

01803 200 183

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