Hi, I have rented in London for 4 years. Recently I dealt with Winkworth for a one-bedroom flat.
For the first visit, the agent came 20 minutes late. I like the flat despite a few things. So I took it and paid the initial holding deposit and the rest. Then after, it was awful.
The landlord wanted to write on the tenancy agreement that several furniture in the flat was broken and will not be fixed. I refused and Winkworth took side in favour of the landlord instead of following the law.
Then in terms of property management, Winkworth is very below average. They always forget to tell me about a visit whenever somebody comes for a repair. The inventory team did not show off at the appointment, leaving me alone in front of the flat.
What agent could do to change your mind?
The agent could have been less biased towards the landlord's interests and protect the tenant. Quality of housing in London is declining as landlords do not invest in fixing the basics.