A shabby and most unhelpful firm. Everything was done by verbal agreement, and at the end of the tenancy all previous agreements were revoked. They actively went against their word and Mrs Jayne Strang was uncontactable via email, phone and text whenever a fault was raised. She didn't pass messages onto the landlord, which led to a dishwasher being unrepaired for 6 months, and the house in poor repair for 3 months after it was broken into. Avoid at all costs as we are now in legal proceedings with them.