100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
20% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Mar 26,2016
Mar 26,2016
2
people found
this helpful
this helpful
Absolute terrible customer service. From walking into the store months ago till this day it has only been dissapointment after dissapointment and rudeness. I just can't believe how unorganised and rude they are. If I never paid my deposite I would be straight out.
What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Jul 2020
reviewed by 'Joanne'
30th Jan 2019
reviewed by 'Dorsetbelle57'
30th Jan 2019
reviewed by 'Dorsetbelle57'
27th Nov 2018
reviewed by 'Candice'
14th Feb 2018
reviewed by 'Landlords'
5th Aug 2017
reviewed by 'Ss.'
Opening Hours
Address
Goadsby
54 London Road
Southampton
Hampshire
SO15 2AH
02380 225412
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 33% | 20% | £950 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 10 | 1 | 1 | 3 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 12,2020
Jul 12,2020
6
people found
this helpful
this helpful
Having used Goadsby Southampton to sell my previous house I decided to sue then again. Initially started off well. Ben @ the branch is very professional. COVID-19 hit and they had 1 employee looking after 4 branches. Not such an issue as there was an amazing Estate Agents ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2019
Jan 30,2019
6
people found
this helpful
this helpful
Mandy Ballard holds the role of sales progressor at Goadsby Southampton. I was a cash buyer for a flat in Southampton as an investment. I managed to engage the services of a conveyancer from hell, without the support and determination I had from Mandy, I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2019
Jan 30,2019
1
people found
this helpful
this helpful
Mandy Ballard holds the role of sales progressor at Goadsby Southampton. I was a cash buyer for a flat in Southampton as an investment. I managed to engage the services of a conveyancer from hell, without the support and determination I had from Mandy, I ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2018
Nov 27,2018
0
people found
this helpful
this helpful
It's a pleasant experience of purchase the property. Sylvia kept up everything for us as urgent because our last rent is about to deadline....
read full review
read full review
Comment on agent fees
no fee
Was this helpful?
Yes
Yes
Feb 14,2018
Feb 14,2018
0
people found
this helpful
this helpful
We are using Goadsby to rent out our Student Property - stellar service. On the ball, contactable and knowledgeable. After using different agents in the past, cannot recommend the team (lettings, property management and sales, who helped with a recent valuation) highly enough. If you're ...
read full review
read full review
Comment on agent fees
Very reasonable
Was this helpful?
Yes
Yes
Aug 05,2017
Aug 05,2017
1
people found
this helpful
this helpful
I would never to back to this agents EVER.
I travelled a 2 and a half car journey with my children to fill out paper work for a house that we so desperately wanted.
To be told they would hand the paper work into the landlord ...
read full review
read full review
Comment on agent fees
Very bad.
Was this helpful?
Yes
Yes
Aug 03,2017
Aug 03,2017
4
people found
this helpful
this helpful
Communication was very poor. Often we had to chase multiple times to get even a reply from them, let alone a resolution to whatever issue we were chasing about at the time. Staff were totally disinterested in helping. Issues raised often dragged on for months ...
read full review
read full review
Comment on agent fees
Their fees are expensive, or extortionate if you consider the amount of effort they actually put in when you contact them or request something from the office.
Was this helpful?
Yes
Yes
Jul 14,2017
Jul 14,2017
8
people found
this helpful
this helpful
I recently travelled a three hour return trip down to Southampton with my daughter to view a flat listed with this agent. My daughter will be 20 in September and is a student at Southampton University. When she made the appointment to view the flat, she ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Mar 26,2016
Mar 26,2016
2
people found
this helpful
this helpful
Absolute terrible customer service. From walking into the store months ago till this day it has only been dissapointment after dissapointment and rudeness. I just can't believe how unorganised and rude they are. If I never paid my deposite I would be straight out....
read full review
read full review
What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Mar 21,2016
Mar 21,2016
1
people found
this helpful
this helpful
I have requested a refund since October and she doesn't ever reply on time, taking her own sweet time to reply me ONCE every month. It's now the 20th of March and she can completely ignore my messages and I STILL HAVE NO REFUND. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 10,2015
Apr 10,2015
4
people found
this helpful
this helpful
I have never been treated or spoken to so badly by a company as goadsby. Unforgivably rude staff, dismissive and repugnant attitude. Even if you love the property they are letting, do not do it. Ridiculously high fees. Ridiculously low standard of care. The worst ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2013
Apr 05,2013
3
people found
this helpful
this helpful
We are tenants in a property and the landlord is trying to sell it through Goadsby. For some very strange reason NONE of the staff members working at that branch seem to understand what "24 hours written notice to conduct viewings" mean. It's very frustrating that ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2013
Jan 23,2013
4
people found
this helpful
this helpful
Totally rubbish and a waste of time once they receive your money they do not have any moral values or duty of care to the Tennant
My property has a very crafty wind and so cold in the flat it had an infestation of siders ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2013
Jan 21,2013
6
people found
this helpful
this helpful
Myself and my girlfriend firstly put too much trust in Goadsby. I asked for a flat where I could get a permit for parking as I am in the Royal Marines and use a military vehicle to get to and from work. The third day ...
read full review
read full review
What agent could do to change your mind?
They could have integrity and help, like we agreed. They have caused me so much hassle and am on the brink of breaking up my relationship through arguments due to all the stress of this.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Dec 10,2011
Dec 10,2011
4
people found
this helpful
this helpful
Our father died suddenly last year, leaving his property in Southampton to us. We all live in Norfolk so needed a professional and sympathetic agent to sell and keep an eye on the place in the meantime. The Goadsby team ticked all the right boxes ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2011
Jan 29,2011
2
people found
this helpful
this helpful
The most unprofessional agency ever. When we moved in into rented flat, we realized that the shower doesn't work at all. It took us 2,5 months until they fixed it. Now we have mould in our flat: on windows, kitchen walls, even in a fridge. They ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 19,2010
Apr 19,2010
2
people found
this helpful
this helpful
Where to start, problem 1) moving in day (a Saturday) turned up to be told that we still had several hundred pounds to pay, when we said we had paid everything we were told they had forgotten to give us this particular form!
Problem 2) we were ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2010
Mar 10,2010
3
people found
this helpful
this helpful
Goadsby are awful! They do not care about your well being as a tennant - from the wording of the contract, the way they never ring you back (surely they want your business?), to the manner in which they speak to you it all makes ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
