having had issues with a previous agent the owner of westbrookes was more then happy to take my properties over being shocked at previous issues. However when it came to a tenant leaving they were quick to say the house needed a new floor obviously bad tenant and took it from their deposit. They then found a tenant and moved in without my say so who not only did not pay a month upfront (is that even aloud) took a reduced deposit of the basis they would do the floor and i would top up at the end. Well - no inspection and 2k in arrears later as they let the tenant move in on the basis they let a room and they were dss and then when moved out on a section 8 gave keys to a friend who decided to paint all over my newly painted house in 2 tone paint has ruined all carpets left loads of rubbish and quoted from a neighbour i would rather rent my house to a tramp. They will not provide income verification to prove the said tenant ever could afford the rent as based on renting a room would invalidate a DSS claim. When asked for pictures of the property when they took it over - "we have one from the front" well dont worry i have several from the owner who took them for marketing when my last tenant from a prev agency left. All i can say is if you want to chase a DSS tenant for rental arrears with no forwarding address taken and taking all this through a solicitor which I am currently steer WELL clear. They are NOT regulated by anyone so use someone under the obudsman so if they ruin your house and breech their own contracts they will be made accountable. I will not let this lie they are absolute cowboys i wondered how they rented houses so quick - they dont do checks they dont take a month upfront and probably use the same tenants to do the same damage to these houses.