Renting from Queensgate was the worst decision we ever made. They are highly unprofessional, unreliable, rude, unhelpful, liars and take you for all they can! When we moved in our fridge wasn't working, they didn't fix it for 5 weeks. They promised to fix a few things before we moved (bulbs, bath tub) in and never did. The flat was dirty when we moved in. You can never get hold of them. We requested to speak with the landlord, they would never give us his details.
Trust me when I say, do not use them. They are abysmal and the rudest people I have ever met.