100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
99% lettings fee satisfaction
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2024
allAgents People Awards
Feb 01,2012
Feb 01,2012
1
people found
this helpful
this helpful
Having dealt with Amber Court once before, I did not think it a bad idea to use them again in order to find a property to rent. I was looking for a place to rent with my friend, and we are students.
I called Amber Court to make a booking, and I gave them my home number so they could get back to me quickly. In hindsight I would have given them my mobile number too.
We were showed round the property by Mike, who seemed friendly enough, but gave the hard sell (as is expected). He also didn't know all the details of the property, which was a little frustrating. He seemed rather flustered and short for time, and we were ushered out after five minutes of viewing the property before he dashed off.
We decided we liked the property and my friend phoned Amber Court to say we would like to put in an application and pay the £100 letting agency fee. However, a day or so later, when we arrived at the letting agency we were told the 'bad news' that the property had already been let. We had been given no indication at all that this was the case, despite being in good contact with them over that short time period. They had my friend's email address and as said before my home number. I was also told that Amber Court had tried to phone my house phone, but my parents have said they did not receive any calls from Amber Court, and if they did, they didn't leave a message. I can only therefore draw from this that the letting agency made little effort to tell us that the property we were interested in had already been taken. It doesn't take much to ask for a mobile number, or send an email.
Despite this, they offered to show us a different property later on in the day. We were interested, and instead of waiting for them to call us back, we walked over to this new property to check it out from the outside. Amber Court told us that this property was better than the last one: 'a nicer flat'. You can imagine my disappointment when we saw one of the windows had been smashed, and the windows were so poor there was condensation on the inside. When they called back to offer us a viewing, we had become so irritated that we said we weren't interested.
It is quite clear that this letting agency is so focused on making sales and looking good as employees, they forget they are working with actual people who will become annoyed if they are messed around.
My major issue is the time wasting - it was just very poor customer service. We are now looking at other properties with kind and informative agents who are approved by our university. It is also very rude that the receptionist lied to my face about calling my house phone. Needless to say I won't be bothering with Amber Court again, I have better things to do with my time.
I called Amber Court to make a booking, and I gave them my home number so they could get back to me quickly. In hindsight I would have given them my mobile number too.
We were showed round the property by Mike, who seemed friendly enough, but gave the hard sell (as is expected). He also didn't know all the details of the property, which was a little frustrating. He seemed rather flustered and short for time, and we were ushered out after five minutes of viewing the property before he dashed off.
We decided we liked the property and my friend phoned Amber Court to say we would like to put in an application and pay the £100 letting agency fee. However, a day or so later, when we arrived at the letting agency we were told the 'bad news' that the property had already been let. We had been given no indication at all that this was the case, despite being in good contact with them over that short time period. They had my friend's email address and as said before my home number. I was also told that Amber Court had tried to phone my house phone, but my parents have said they did not receive any calls from Amber Court, and if they did, they didn't leave a message. I can only therefore draw from this that the letting agency made little effort to tell us that the property we were interested in had already been taken. It doesn't take much to ask for a mobile number, or send an email.
Despite this, they offered to show us a different property later on in the day. We were interested, and instead of waiting for them to call us back, we walked over to this new property to check it out from the outside. Amber Court told us that this property was better than the last one: 'a nicer flat'. You can imagine my disappointment when we saw one of the windows had been smashed, and the windows were so poor there was condensation on the inside. When they called back to offer us a viewing, we had become so irritated that we said we weren't interested.
It is quite clear that this letting agency is so focused on making sales and looking good as employees, they forget they are working with actual people who will become annoyed if they are messed around.
My major issue is the time wasting - it was just very poor customer service. We are now looking at other properties with kind and informative agents who are approved by our university. It is also very rude that the receptionist lied to my face about calling my house phone. Needless to say I won't be bothering with Amber Court again, I have better things to do with my time.
What agent could do to change your mind?
They just need to work on their customer service, if they had bothered to try and contact us I might not be so irritated.Attached Filesnbsp;
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Latest Reviews
11th Sep 2020
reviewed by 'Rowena'
10th Mar 2017
reviewed by 'Mike'
23rd Jan 2017
reviewed by 'James'
25th Feb 2014
reviewed by 'sarah'
Opening Hours
Address
Amber Court Lettings
19 Raddlebarn Road
Selly Oak,Birmingham
West Midlands
B29 6HJ
0121 689 8080
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £144,000 | £288,002 |
| Lettings | 67% | 99% | £1,733 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 3 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
No Properties
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
Very unprofessional and poor customer service!
I called to schedule a viewing on one property. I was given a time and was told I would receive an email with the details which I never received. No one ever called to see if I was going. ...
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Aug 20,2020
Aug 20,2020
0
people found
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This Estate Agency has exceeded my expectations. They always answer their phone quickly and are always available for advice. Stuart Hollie was, in our experience, the best Agent for marketing properties and for dealing with the solicitors, buyers and sellers, without his intervention, on many ...
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Mar 11,2017
Mar 11,2017
0
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We bought an investment property through Stuart at Amber Court Lettings. We've been really impressed by Stuart's professionalism as well as the rest of the small team at Amber Court. The fact that they are small is what what appeals to us. They are passionate ...
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Comment on agent fees
The fee structure is transparent, simple and fair.
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Mar 10,2017
Mar 10,2017
0
people found
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Stuart was very knowledgable about the area and property, axcting as letting agent for some years and guiding us through the purchase process and subsequently 2 years of lettings - finding us great tenants and a good figure both years, once at short notice. Very easy ...
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Comment on agent fees
Very reasonable and open to negotiation / discount
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Jan 23,2017
Jan 23,2017
0
people found
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Arranged a viewing for Saturday morning and received a confirmation email. Turned up for the viewing on time for the tenant to tell us the property had already been let. No word from the letting to tell us it had been taken. If you're going ...
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Jan 23, 2017
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(1)
Dear James,
My sincerest apologies. We had several viewings at the property in question on Saturday morning and other viewings were contacted once the let was agreed. Unfortunately you must have slipped through the net, which was not good enough.
I will speak to the people involved to ensure that they learn from this mistake.
If you would like to discuss further please do not hesitate to contact me on 0121 689 8080. Apologies once again.
Matthew Hunt, Amber Court Lettings ...
Feb 25,2014
Feb 25,2014
0
people found
this helpful
this helpful
Terrible service lady haf no interest at all in helping us and couldn't even be bothered to get back in touch with us looked dwn on us god knws how.
the man tht was also there one of the days were ok though he explained ...
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Jan 12,2013
Jan 12,2013
0
people found
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This agency are never there on a Saturday morning when there meant to be open, the service is shocking! I called them Saturday morning again eventually got hold of someone after ten! About having a 2nd viewing for my wife, I knew they had viewings ...
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Feb 01,2012
Feb 01,2012
1
people found
this helpful
this helpful
Having dealt with Amber Court once before, I did not think it a bad idea to use them again in order to find a property to rent. I was looking for a place to rent with my friend, and we are students.
I called Amber ...
read full review
read full review
What agent could do to change your mind?
They just need to work on their customer service, if they had bothered to try and contact us I might not be so irritated.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
