Choices estate agents/ letting agents seem to use every opportunity to charge an extra fee even though i am using a so called full management service. In addition they are charging six months in advance and have not even looked at rent reviews in years, they do nothing for you (except the legally enforceable stuff like gas certificates) unless you push them.
Different departments are in different offices in a different towns, so you don't get joined up thinking on any issue, it shows they are effectively too big to provide the local level service required.
To make it worse they recently wrote to me to say they are putting up their charges, by an extra 2% (which equates to closer to 20% for their income) whilst telling me the tenants belong to them and they can do what they like! i will be looking into this very closely and wont take it lying down.
I would be interested to know if anyone has similar experiences of this increase occurring