Absolutely Terrible. Repairs are never carried out. the property we rented had dangerous defects. We had to contact the local authority in the end to get our repairs carried out. phone calls are never answered. neither are e-mails. To top it all off, the workers are rude, unhelpful and very unpleasant to deal with. We are now renting with Martin & Co which is like a breath of fresh air compared to these cowboys. Amazed they haven't been shut down!
What agent could do to change your mind?
Get off their high horse and actually LOOK AFTER their tenants.