Guildford, GU1
3/5, 4 reviews
50% recommended
0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“Really are the worst letting agency I have ever had ......”

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Mar 08,2016
Minithumbdown
By: 'Sarah'
Mar 08,2016
4 people found
this helpful
Really are the worst letting agency I have ever had to deal with.

Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility.

Each interaction with them over the year I was renting was a nightmare. Each member of staff was incompetent at managing the smallest problem fully correctly.

Will NEVER use this company again, and will be doing my best to stop others.
Comment on agent fees
Super bad.
Was this helpful? Yes
By: Paul
Mar 31, 2016
Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property wasn't opening and closing properly and had to be fixed. We called them to address the issue and they said they will call back but they never did. Now that we're moving out they started holding viewings but no one bothers to tell us if a viewing gets cancelled! Then they asked us to pay a fee for a reference for our new agents. We paid the fee and now they are saying to the tenant referencing company that the fee is still outstanding! Absolutely disgusting! After all the money we paid them and putting up with their poor service and attitude they are doing everything they can to deliberately make our lives difficult!

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Opening Hours
Address

Romans
229 High Street
Guildford
Surrey
GU1 3BJ
01483 483 268

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £287,000 £287,000
Lettings 0% 0% £875 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 0 0 2 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Great friendly staff, Very informative and pe......”

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Jun 27,2021
Minithumbup
By: 'Sarah Richardson'
Jun 27,2021
0 people found
this helpful
Great friendly staff, Very informative and people friendly. Made moving so much less stressful then usual. Would highly recommend. Thank you...
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“Exellent communication and customer service t......”

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Dec 31,2020
Minithumbup
By: 'Sarah'
Dec 31,2020
0 people found
this helpful
Exellent communication and customer service throughout the purchase. Friendly, informative staff who obtained answers to questions quickly, assisting toward a trouble-free purchase....
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“I strongly believe they are unprofessional. I'd say to keep ......”

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Aug 12,2016
Minithumbdown
By: 'Nitin'
Aug 12,2016
4 people found
this helpful
I strongly believe they are unprofessional. I'd say to keep away, do not rely on them. At the very beginning, they broke my trust. We shortlisted a property advertised by them on 10th August, i called them the same evening but unfortunately they were closed. ...
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What agent could do to change your mind?
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Comment on agent fees
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Was this helpful? Yes

“Really are the worst letting agency I have ever had ......”

Share on :
Mar 08,2016
Minithumbdown
By: 'Sarah'
Mar 08,2016
4 people found
this helpful
Really are the worst letting agency I have ever had to deal with. Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility. Each interaction with them over the year I was ...
read full review
Comment on agent fees
Super bad.
Was this helpful? Yes
By: Paul
Mar 31, 2016
View all comments (1)
Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property wasn't opening and closing properly and had to be fixed. We called them to address the issue and they said they will call back but they never did. Now that we're moving out they started holding viewings but no one bothers to tell us if a viewing gets cancelled! Then they asked us to pay a fee for a ref ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Romans, Guildford GU1 3BJ


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