“We have rented out 2 properties through Scott Fraser whilst living ......”
5 Star Review
Mar 04,2016
By:
'Becky'
Mar 04,2016
Branch: Oxford, 10 Lime Tree Mews
2 Lime Walk
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: OX2
Branch: Oxford, 10 Lime Tree Mews
2 Lime Walk
Lettings (as a Landlord)
Postcode: OX2
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We have rented out 2 properties through Scott Fraser whilst living abroad during the past 10 years and they have always been extremely professional at managing and looking after our properties (which have been our family home in each case). Chris Carter in particular has always been very prompt to deal with queries and sort out problems, which when you are miles away and in a different time zone is extremely important. All the staff are very pleasant to deal with, quick to answer questions, and know their business well.
Our only criticism would be that we sometimes felt pushed by the lettings team to take on tenants, and that we had a couple of bad experiences with tenants who didn't pay the rent or left the house in a bad state. It's hard to apportion blame in these cases as the tenants looked ok on paper, but sometimes we felt it would have been better to leave the property empty a little longer and be a little picker about the tenants.
Comment on agent fees
The fees were fair and in line with other agents. They gave us a small discount when we chose to use them a second time.
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