Jan 29,2012
Jan 29,2012
7 people found
this helpful

I would recommend this agent on balance, but I did not use them myself and had to make a complaint to them. It was dealt with very effectively and I was given AN APOLOGY and also the agent AGREED TO WAIVE THEIR FEE if I moved into an apartmetn with them. I thought that was very nice and dealt with very well.

So I have left a neutral 3 star review so as not to postive or negative the result but I did want to share my experience.

In short - the complaint was that an appointment was arranged - I was told I would be phoned to confirm the time when he had spoken to the tenant - but it never was. My phone is an iphone so the log cannot be erazed in part - it is total or nothing at all - so I was able to show that no call was ever received by my phone. I don't doubt the man made "a call" but I bet he dialed the wrong number as my phone never received a call.

This would not cause me to make a complaint but for the fact that when I approached the store a girl was in there an had "attitude" towards me as she had said that the aganet was "very upset" with me as I hadn't shown up for my appointment. It was like a teacher telling off a pupil. How dare she talk to me like that. Not even investigating like I had what had happned. She said she had saw the guy try to phone me and when I showed her my phone log suddenly she was lost for words. She also had a radio on and was painting her nails. She was sales too - so wasn't interested in what I had to say and I felt was just rushinmg me out the shop. I certainly wouldn't buy a house for £300,000 from her!

But I made an e-mail complaint and the boss said he dealt with her. I will leave that to them.

I would use Outlook in the future - but perhaps just not that actual office. Their fees are pretty high too. I found myself a place with a different local agency this time.

I will let this go now as resolved.

Was this helpful? Yes

Outlook Property

Unit 319 Western Gateway, Excel Marina Docklands, London
Greater London
E16 1AR

020 7055 2666

Opening hours

Make an Enquiry