Absolutely the whole reason why estate agents are given a bad name! I feel sorry for genuine hardworking estate agents who have to put up with this agency ruining the trade others try so hard to work in. My partner and I were tenants via Northfields and have been at the property for over 3 years. We had a wonderful relationship with our landlord until Northfields decided to play underhanded tactics to turn our landlord against us with lies (which we have proven to be completely wrong). They then went on to offer him incompetent, inexperienced advice to try and evict us with a notice of no more than a week! If it hadn't have been for advice given to me by an acquaintance who is a property professional in a respectable company elsewhere, we would have been homeless. AND the reason why they did this? Simply because they had a person willing to pay more rent which meant a nice new commission fee. What is more, only after I pointed out basic tenancy law (which a junior negotiator ought to know) they replied to acknowledge a ¢â‚¬Ëœmisunderstanding' had taken place..... how can telling us ¢â‚¬Å“you have no options and will have to leave by a week, our word is final¢â‚¬Â be considered as a ¢â‚¬Ëœmisunderstanding'? Furthermore, not a single simple ¢â‚¬ËœSORRY' was uttered in any form whatsoever, a senior staff member couldn't even be bothered to simply pick up the phone or email us, instead it was all passed on to an admin girl to deal with. I hope the next tenants are not faced with this problem purely driven by this company's greed for another commission fee. Tenants beware, once they have made their commission out of you, thereafter they couldn't care less. Landlords be careful, their lack of industry legislation and bad advice could wind you up in a lot of trouble. Just to add, I have documented evidence of all I have mentioned in this review, my only reason for writing it is to warn others, if it had not have been for someone I know advising me on what to do, they would have thrown us out by conjuring up a story that we breeched our contract. And lastly, if English is not your first language, this company will use it for their benefit. Wish you the best should you decided to go forward with them.