The agent who took us on viewings was helpful but once we started putting in an offer, Mark got involved and was very pushy. During the conveyancing process, he was very rude with us and our solicitor, and had an aggressive manner on the phone.
Also, when we asked for a reduction in sale price due to inherent problems uncovered by the building survey, Mark told us that the costs that we were suggesting were unreasonable and completely unheard of in his 20+ years in the industry. Yet our requested reduction was subsequently confirmed by a surveyor (appointed by Mark Ashley) to be entirely reasonable.
If you are in the unfortunate position of having to deal with these agents, suggest you ignore their rude and aggressive 'threats' and proceed at your own pace and rely on your own solicitors / surveyors.