0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Jan 26,2012
Jan 26,2012
3
people found
this helpful
this helpful
Marsh & Parsons have managed my property for 13 years and the first 8 were great I dealt with just one property manager. For the past 5 years since Foxtons bought them out it has gone from bad to worse, I have had to deal with up to 4 different managers in one year. the result being in a deterioration in the condition of my house and in any relationship with the tenant. When work needs to be done, and I mean expensive stuff to my house, like repair of damp patches and room redecoration, no one checks the work before the job gets paid. I then inspect and see substandard work done without a leg to stand on. I ask to get things done and I return a year later and find that northing has happen.. There is no accountability, They do not care. They just take the money & run. They all talk a good story and there is never any follow up, especially when I have complained. Do not ever allow them to managed your property they are below sub standard. All their good people run off to better companies.
What agent could do to change your mind?
Their arrogance manifested itself in them never even bothering to come back to me to listen to my complaints. The don't give a toss about their customers.Attached Filesnbsp;
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Jan 26, 2012
Just for the record, M&P were NEVER bought by Foxtons. They were bought by Sherry Fitzgerald who recently sold their majority shareholding to LSLi
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Latest Reviews
11th Aug 2017
reviewed by 'Jack'
10th Jun 2013
reviewed by 'Erin'
26th Jan 2012
reviewed by 'Disgruntled'
2nd Aug 2010
reviewed by 'mitchy'
23rd Apr 2010
reviewed by 'emmap'
Opening Hours
Address
Marsh & Parsons
136 Lancaster Road
North Kensington,London
Greater London
W11 1QU
020 7313 8350
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £4,300 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 0 | 0 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aug 11,2017
Aug 11,2017
5
people found
this helpful
this helpful
This is absolutely the WORST lettings agency and property management I have ever used. When I was renting the flat, they showed me three options. After I put an offer on my favorite flat, they called me back and told me they had forgotten that ...
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Comment on agent fees
Lots of hidden fees. Poor service.
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Jun 10,2013
Jun 10,2013
2
people found
this helpful
this helpful
Having dealt with a lot of agents around Notting Hill we found Richard Gunning to be the stand out example of what agents should be. Instead of just grabbing keys and opening doors we felt from the outset he took the time to get to ...
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Jun 10, 2013
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(1)
Dear Erin, thank you so much for your kind words. "Easy, efficient and painless" - I could not have said it better myself. Much appreciated, Patrick Littlemore, Director of Lettings ...
Jan 26,2012
Jan 26,2012
3
people found
this helpful
this helpful
Marsh & Parsons have managed my property for 13 years and the first 8 were great I dealt with just one property manager. For the past 5 years since Foxtons bought them out it has gone from bad to worse, I have had to deal with up to 4 different ...
read full review
read full review
What agent could do to change your mind?
Their arrogance manifested itself in them never even bothering to come back to me to listen to my complaints. The don't give a toss about their customers.Attached Filesnbsp;
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Feb 13, 2012
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Firstly, thank you ‘polite note’ for putting the record straight!
Secondly, ‘disgruntled landlord’ I’m obviously very disappointed to read your review. At Marsh & Parsons, we take formal complaints extremely seriously – so naturally, I would like to get to the bottom of how this has happened. Finally, just for your reference, the members of staff you mentioned, left our company some five years ago.
Please feel free to contact me on prollings@marshan ...
Aug 02,2010
Aug 02,2010
0
people found
this helpful
this helpful
Not sure where to start really, originally I had another negotiator helping me with my search I was then passed on to a rude arrogant man who showed me properties that were not only hugely out of my price range but where not in the ...
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Apr 23,2010
Apr 23,2010
0
people found
this helpful
this helpful
Have dealt with the lettings part of Holland Park office, and agree with previous reviewer that Karen Aldrich was fantastic.
The Sales team at North Ken branch have been appalling, staff were rude and misled us in their dealings. I should imagine for the vendor ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Secondly, ‘disgruntled landlord’ I’m obviously very disappointed to read your review. At Marsh & Parsons, we take formal complaints extremely seriously – so naturally, I would like to get to the bottom of how this has happened. Finally, just for your reference, the members of staff you mentioned, left our company some five years ago.
Please feel free to contact me on [email protected]
Peter Rollings, Chief Executive, Marsh & Parsons