It was a cold winter day, one of those rare days where snow actually falls in the City. It was cold and getting dark, not the day for flat-hunting. I was mildly surprised to find Nick waiting for me. My next surprise followed shortly afterwards: the flat was just what I wanted. After a 'yes' from me and a handshake Nick said the flat was mine. He was as good as his word. The paperwork was completed in a very professional manner and I had the keys to my new apartment.
I am now into my third year and very happy with the service I receive. I make a point of signing the annual renewal in person so I can thank the staff for delivering a continuing good service.