Honestly stay far far away from this agency. They seem extremely nice to begin with but soon change once the moneys in. The promise of them using the official deposit scheme through a third party is a lie. and I dont mean they were ambiguous with claims or anything, they stated and it was in our contract that it would be held by an official third party. At the end of our tenancy I found out that it wasn't. After ringing a few times a month for the rest of my deposit. Im still left with nothing but a promise that the landlord's secretary is writing the cheque as we speak.