Hello, i am a tenant, and my experience with the agency was horrible!!! After we let a 4 bedroom house in Canning Town all our problems begin. The house is full of mice, mold, rain through the roof,the heaters are not working properly and is very cold, and every night (between 5-8 pm) a group of teenagers hit the door entrance and trow eggs in windows,sticks and stones, they even put fire on rubbish bin. We call the police since we moved here 7 times until now. After a few weeks after we moved here the fridge broke and we call the agency( the management team from Stratford) and they said that someone will come to fit it(indeed but after 1 month after we call them a thousand times)and after 1 week was broke again...the same problem, and now we still having it broken in the back yard. Now we are looking to rent a new house but sure it will not be from VICTOR MICHAEL (besides this i heard that they don't give you back the deposit!!!) I HOPE EVERYONE WHO WANT'S TO LET A HOUSE FROM THEM TO SEE MY MESSAGE AND THINK AGAIN!!!