Utterly incompetent. Reported issues with the flat (severe damp issues) and chased them several times. 6months later they contact the landlord (the damage became very severe and expensive to the landlord) and without our permission or notice, entered the flat and rendered the flat uninhabitable. No apologies plus we were threatened that deposit would be wiped out (by Brutens). Refused to let us speak to landlord. Never been treated by an estate agent before in this way. DO NOT USE!