We used this estate agency because they had the most properties in Harrow Town Centre. They were helpful until we signed all papers. Then, they were rude and useless. We never received a copy of the check-in inventory, and when we moved out, as they were managing the property, they found a load of ridiculous excuses to not return a large portion of the deposit. We eventually went through the Tenancy Deposit Scheme, who sided in our favor. What a poor excuse for an estate agency! Customer service is non-existent. They also clearly set out to cheat you, charging for a check-out fee that is not in any paperwork, although they keep insisting it is!