We have found the agency and in particular Nick to be extremely helpful. No matter what questions we had they were always answered promtly and everything explained in detail to us. They were patient and understanding and no matter how many times we asked the same (and probably sometimes silly!) questions, we were never made to feel like we were being a nuisance. They were really accomodating and made every effort to ensure that the deal went as smoothly as possible, even though in our case it ended up having to be a really rushed deal with very little time to get things done due to one of us having to go away and needing to have the deal signed beforehand and to move in by a particular date, they did everything they could to make sure it all got sorted in time to meet our requirments. We found the agency to be really professional and thorough and we moved into a beautifully clean and spotless apartment. They have also since been helpful with anything we have needed to have fixed or looked at after moving in. My overall impression of the company is that of a helpful, knowledgeable, honest and professional group of people.