Without Sajeev Patel's patience and help, I doubt whether I would be sane. I had several issues with the Wimbledon branch of Ludlow's which in all fairness was due to the Negotiators I was used to, leaving and the new ones not caring. I have a current registered disability due to a head injury. Sajeev Patel along with Donna Upton corrected the errors. Sajeev is also ensuring that no further errors occur: the whole episode with the Wimbledon branch caused me so much stress. Last year there was no way I would have renewed with Ludlow, but my faith is restored because of the support and assistance I need, provided by Sajeev Patel. He is an asset to your team and an example of how Customer Service should be.