Shown round the property by an agent, any question was given the answer I wanted, only to find later that these were lies. For example, property advertised as 'all bills included'... however, even though each of 8 tenants has to pay £100 pcm EACH for bills, you still have to pay 50p to use the washing machine or tumble dryer (they have meter boxes attached).
Asked for 6 month contract, yet was sent paperwork for a year's tenancy... a 'mistake'. However, when coupled with a £500 fee for leaving the tenancy before the contract end, a very expensive mistake, but only expensive for the tenant.
Agreed to 6 month contract, yet got a six month minus one day contract because they are not open on a Sunday.
All this on top of quite a hefty 'admin' fee.
Property management responsibility of the Landlord. Landlord does NOTHING when requested. Complaints about the internet, which is paid for in the utility charge, basically ignored for months. 8 people in one house, yet only one recycling wheelie bin and one waste wheelie bin. Rubbish outside the house a growing concern.
Basically the standard Oxford rental situation... letting agents and landlords do not care and have no intention of actually making an effort simply because it's Oxfordshire and there's always another mug waiting to be ripped off.
Dreadful all round.
What agent could do to change your mind?
made some mistakes that didn't just benefit themselves. Told the truth. Actually acted like reasonable human beings.