They ask you to put a holding deposit down on a property to get first refusal on it. They initally agree to whatever amount you quote. Like I was shown a flat which was displayed in gumtree to be 250PW. I told them that its too costly , so they told me make an offer. Which i did (210 PW). They pretend to talk to the landlord to make an offer. After few days they came back and told that Landlord has not accepted the offer and asked would i like to increase the offer, which I refused. They again pretend to call to put the offer to the landlord. Meanwhile you cannot canel the offer and they threaten that you will loose the depost if you cancel. After all this drama they came back after a monthe saying that the landlord has got a better offer and I would get my money refunded.To get my deposit i need to mail the accounts team. They promise to pay your holding deposit back to you within 10 working days, which they dont. I have been waiting for over a month to get my deposits back. They dont respond to your mails and if you call them, they talk very rudely, including thier manager. They say that the accounts team donot have a phone and only way to get to them is via mail. I believe they donot have any property with them. After seeing two other review I am confident they are just here to make money by cheating and keeping the holding deposits. I would centrainly not recomend them. I am now going to sue them via the small claims courts.
What agent could do to change your mind?
They could have refunded my holding deposit on time. I am still waiting for my deeposit.