I agree with comments below and cant believe they get away with it - After discovering my deposit was NOT registered after 3 years as a tenant and after the problems I had getting it returned I checked up on this company (whose company name is Hillgate Investments Ltd) on duedil.co.uk and discovered that they are not what they seem
They claim to be successful agents - but really they are INSOLVENT and owe over £700k - This is not hearsay - its a matter of public record.
This may explain their reluctance to discuss issues concerning money and why when you complain they are so evasive and rude and why the turnover of staff is so frequent.
Before you use them - check them out. They arent accredited as they claim and in fact I now know that ALL agents have to be members of the Ombudsman. Avoid or regret at leisure.
We have now rented through Holland Properties - what a refreshing change.
What agent could do to change your mind?
I just feel that I was duped by false PR. Complaints procedure is useless when response is so rude. Just tell the truth - but if they did, no one would use them.