Gallery@HD1
Huddersfield, HD1
1/5, 8 reviews
0% recommended
50% sales valuation accuracy
43% sales fee satisfaction
40% lettings valuation accuracy
43% lettings fee satisfaction



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“Absolute Cowboys. So many issues in a tenancy that lasted ......”

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Feb 16,2016
Minithumbdown
By: 'Joe'
Feb 16,2016
5 people found
this helpful
Absolute Cowboys. So many issues in a tenancy that lasted less than a year. Of course, they were great until they had us signed up - full of promises and assurances. As it transpired, we had an absolute nightmare with them.

Firstly, no one had paid the gas or electric bills when the property had been vacant prior to our move in. The gas supplier had installed a pre-payment gas meter in this time, which meant months of back and forth with the supplier to sort this out.

Our rental payments were always on time but were not sent on to the landlord and resulted in the landlord contacting us regularly to ask for the rent. Eventually the landlord asked us to send him the rent directly.

The boiler broke in December and we were without heating and hot water for several weeks in the winter without a visit from a plumber or such. Eventually the landlord agreed to rent reduction until the issue was resolved and a plumber arrived within a week or so after this and resolved the issue.

The gas safety certificate and deposit protection scheme details were not provided to us, thus breaching legal requirements. In fact, gallery sent a 'fake' deposit protection certificate, which looked like a real one but on closer inspection (I only looked closely when we left) was nothing of the sort.

Eventually the landlord allowed us to end the tenancy early and when we did the move out inspection, we signed an inventory but were informed by Dennis that the landlord would be able to add things to this after our signature was taken. I insisted on taking photographs of the inventory.

When we left, we were never contacted about our deposit and we are still not aware of whether this was protected with a government scheme or not, even though this is a legal requirement. I expect it is going to be necessary to go to court to get any of this back.

The general communication is absolutely horrendous as they never respond to emails or answer their phones. Even if you go to their offices, there is often nobody there.

Overall, they are the worst letting agents I have ever experienced and worse than any i have ever even heard of. They are cowboys operating outside the law and getting by on scamming people. They will take advantage of your better nature at any opportunity so my advice is to avoid them at all costs - I would sooner be homeless than use them again. If you are already tied in to using them then I would recommend engaging with solicitors now as you will need them.

Useless, lying, smarmy, horrible cowboys.
What agent could do to change your mind?
Their fees were normal but the service was so bad, this is not relevant.
Attached Filesnbsp;
Comment on agent fees
Their fees were normal but the service was so bad, this is not relevant.
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Opening Hours
Address

Gallery@HD1
28 John William Street
Huddersfield
West Yorkshire
HD1 1BG
01484 434310

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 43% £50,000 £2,000,000
Lettings 40% 43% £395 £1,040
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 5 0 3 0 0 0 0 0 0
Areas covered
  • HD1
  • WF2
  • HD2
  • WF6
  • HD3
  • WF4
  • HD4
  • HD5
  • HD6
  • HD7
  • HD8
  • HD9
  • WF1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Despite numerous phone calls we are still owed in excess ......”

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Jan 31,2017
Minithumbdown
Dennis
By: 'Steve'
Jan 31,2017
3 people found
this helpful
Despite numerous phone calls we are still owed in excess of £3000 in rent that our tenants have paid but has not been forwarded by Dennis and Gallery. Do not use this agency under any circumstances...
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Comment on agent fees
Inspections not carried out and maintenance required not undertaken
Was this helpful? Yes

“Don't take my word for this review. Just look at ......”

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Nov 17,2016
Minithumbdown
Dennis
By: 'Vexed'
Nov 17,2016
4 people found
this helpful
Don't take my word for this review. Just look at the Google reviews on Gallery@HD1 and especially the rogue director who runs this cowboy, unprofessional outfit. What you can't see is the number of Court judgements there are against Mr Goodridge for non payment ...
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Comment on agent fees
Not applicable as he has withheld funds and the service has been diabolical
Was this helpful? Yes

“Hi im disgusted how we have been treated its been 3 ......”

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Jul 13,2016
Minithumbdown
By: 'patricia'
Jul 13,2016
4 people found
this helpful
Hi im disgusted how we have been treated its been 3 months and didnt recieve my deposit back always exscuse like the cheques in the post or there out of the office i would never recommend this letting agents just recieved deposit back and even so ...
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Was this helpful? Yes

“Absolute Cowboys. So many issues in a tenancy that lasted ......”

Share on :
Feb 16,2016
Minithumbdown
By: 'Joe'
Feb 16,2016
5 people found
this helpful
Absolute Cowboys. So many issues in a tenancy that lasted less than a year. Of course, they were great until they had us signed up - full of promises and assurances. As it transpired, we had an absolute nightmare with them. Firstly, no one had ...
read full review
What agent could do to change your mind?
Their fees were normal but the service was so bad, this is not relevant.
Attached Filesnbsp;
Comment on agent fees
Their fees were normal but the service was so bad, this is not relevant.
Was this helpful? Yes

“It took repeated phone calls, emails and a letter before ......”

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Dec 05,2015
Minithumbdown
By: 'Fairplay'
Dec 05,2015
9 people found
this helpful
It took repeated phone calls, emails and a letter before action before the deposit was eventually returned. The deposit was not kept in a secure scheme, which it legally should have been, and this agent displayed the Property Ombudsman's logo after his adherence to the ...
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Was this helpful? Yes
By: Gallery
Jun 06, 2016
View all comments (1)
we would like to comment on each review but we have no idea who wrote this, all students/tenants receive there deposits back after the move out inspections have been finalised also any deductions dealt with. If there are any issues please contact our office. We are part of the PRS Redress scheme. thank you. ...

“Dennis Goodridge has kept all the payments made by my ......”

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Nov 21,2015
Minithumbdown
Dennis
By: 'Brenda'
Nov 21,2015
11 people found
this helpful
Dennis Goodridge has kept all the payments made by my student tenants and not paid any monies to me. I am currently pursuing for fraud and embezzlement. Do not use this agent. T...
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Was this helpful? Yes
By: Emma
Jun 22, 2016
View all comments (1)
Hi, I am currently dealing with Gallery as a landlord myself and having similar issues. I'd be really interested to hear about your experience with them and if you got it resolved if you wouldn't mind giving me an email on [email protected] ...

“Gallery@HD1 is run by Dennis Goodridge operating from ofices ......”

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Oct 28,2015
Minithumbdown
Dennis
By: 'Mike'
Oct 28,2015
9 people found
this helpful
Gallery@HD1 is run by Dennis Goodridge operating from ofices at 28 John William Street, Huddersfield HD1 1BG. Earlier this year I assigned Gallery estate agents to find student tenants for a student let on a tenant finder only basis, for a fixed fee. Gallery had ...
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What agent could do to change your mind?
The fees would have been reasonable if I had received the rents that this agent is holding on to without reason.
Attached Filesnbsp;
Comment on agent fees
The fees would have been reasonable if I had received the rents that this agent is holding on to without reason.
Was this helpful? Yes

“This company have mow moved their main office from 8 New ......”

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Aug 20,2015
Minithumbdown
By: 'Macca'
Aug 20,2015
7 people found
this helpful
This company have mow moved their main office from 8 New Street to 28 John William Street in the town centre. I signed up with Gallery in March of 2012. Their offices are very modern, bright and well presented with impressive displays in the windows and inside. By ...
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What agent could do to change your mind?
very poor performance when it comes to prompt payment of rent.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Last updated at 1:36 PM 02/06/2016 by Den

Awards won by Gallery@HD1, Huddersfield HD1 1BG



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