Feb 01,2009
By: 'rudi'
Feb 01,2009
7 people found
this helpful
Agent did not show up to hand over keys, promised repairs were not done, property very dirty on move in.
Got S21 on move in.
Moving out, they wanted to keep deposit.

Lot's of trouble, will never deal with them again.
Was this helpful? Yes
By: Bushells
Nov 11, 2011
Bushells has asked All Agents to remove this false review. Our lettings software will not allow notice under S21 of 1988 Housing Act to be generated until after the deposit is registered and as a matter of course this notice is never served without the Landlords express instructions. Further, Bushells has no mandate to retain or return deposits without the consent of both Landlord and Tenant. In the event the two parties cannot agree, the matter is referred for adjudication by the TDS. The Law requires an agent to remain impartial.

All agents has declined but has not offered any reason and instead suggested we respond on this site. Nevertheless - the star rating is adversely affected which is disappointing and misleading.
By: Bushells
Jan 25, 2010
This is simply untrue. Keys are collected from offices when contract is signed. Bushells does not issue S21 on move-in. We NEVER keep deposits, they are hald in accordance with 2004 Housing Act and returned in accordance with the terms of the same. If your issues were true, you should have made a complaint rather than post anonymous allegations.

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