“Excellent customer service...”
5 Star Review
Jun 17,2019
By:
'Claudio'
Jun 17,2019
Services: Sales (as a Buyer)
Sold price: £140000
Would you recommend?: Yes
Postcode: RG21
Sales (as a Buyer)
Sold price: £140000
Postcode: RG21
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I'm so happy to praise Jessika & the whole Carson's team that helped me in buying my first property and they all couldn't have made it easier! So friendly and they made the whole thing seem so easy! Thank you!...
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4 Star Review
May 07,2019
By:
'Rebecca'
May 07,2019
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: RG24
Sales (as a Buyer)
Postcode: RG24
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Jess helped me out through the process of buying my first home. Always approachable, friendly and helpful!
After receiving communication from a different team member on a few occasions nearing the end of the process, I was pleased to see Jess again to collect the ...
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5 Star Review
Jan 26,2019
By:
'Andrew'
Jan 26,2019
Services: Sales (as a Vendor)
Sold price: £247000
Would you recommend?: Yes
Postcode: RG22
Sales (as a Vendor)
Sold price: £247000
Postcode: RG22
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I have just completed the sale of my house using Carson & Co and can say I'm extremely pleased with their level of service and am really glad that I decided to switch to them after a not so positive experience with another local agent. Nick ...
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Comment on agent fees
The fees were typical/expected.
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“Great services. Very happy with Hannah Kirby....”
5 Star Review
Jan 07,2019
By:
'Anamaria'
Jan 07,2019
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: RG24
Lettings (as a Tenant)
Rent PCM: £895
Postcode: RG24
0
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I had the pleasure to work with Hannah K. for renting our property. I was very happy with all. Everything happened as we plan. I recommend to everyone....
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“Excellent Customer Service Skills...”
5 Star Review
Nov 29,2018
By:
'Denise'
Nov 29,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Landlord)
Postcode: RG21
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As a local landlord, I have dealt with Carson's, our managing agent, many times this year. Hannah has always dealt with our lets in a professional & timely fashion. She is very conscientious, polite & importantly, always returns my calls & resolves any problems. Hannah has a friendly & ...
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Comment on agent fees
Reasonable
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5 Star Review
Nov 28,2018
By:
'Leo'
Nov 28,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Tenant)
Postcode: RG21
0
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Hannah Kirby is very kind and professional. She helped us a lot to solve problems while we faced some issues. Thanks Hannah and thanks Carson & Co Basingstoke....
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Comment on agent fees
Good
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5 Star Review
Nov 26,2018
By:
'Marc'
Nov 26,2018
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: RG22
Sales (as a Buyer)
Postcode: RG22
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Jessika looked after our purchase and dealt with every part in a very professional manner. The attention to detail and communication from Jessika and the other staff was top class. In a time where there was a lot going on The team at Carsons were ...
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“Efficiency with kindness...”
5 Star Review
Aug 30,2018
By:
'Marisa'
Aug 30,2018
Services: Lettings (as a Landlord)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Landlord)
Rent PCM: £1000
Postcode: RG21
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Hannah is a a very professional young lady of many talents. Very precise and efficient, she also adds a human touch by being kind and friendly....
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Comment on agent fees
Fees are reasonable.
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“Overall very smooth move and agents in control...”
5 Star Review
Jun 14,2018
By:
'Dan'
Jun 14,2018
Services: Sales (as a Vendor)
Sold price: £295000
Would you recommend?: Yes
Postcode: RG24
Sales (as a Vendor)
Sold price: £295000
Postcode: RG24
0
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Carson's Basingstoke were very good from start to finish, completing a fair valuation and then marketing and ultimately selling my property as well as coordinating with the one we purchased through them.
Siobhan in particular was absolutely invaluable, coordinating with others in the chain and ...
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Comment on agent fees
Fees were a little higher than some online agents but not unreasonable.
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“Excellent service & in-depth knowledge of the market...”
5 Star Review
Jun 13,2018
By:
'Ailun'
Jun 13,2018
Services: Sales (as a Vendor)
Sold price: £380000
Would you recommend?: Yes
Postcode: RG23
Sales (as a Vendor)
Sold price: £380000
Postcode: RG23
0
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We sold our property through Carsons Basingstoke branch. Barry's team has been excellent throughout our sale and provided as much as support we needed. With special thanks to Siobhan Doyne, she is my main point of contact all time. She is always helpful and approachable. ...
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Comment on agent fees
I found the fee is reasonable and somewhat competitive.
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5 Star Review
May 20,2018
By:
'Mary'
May 20,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Tenant)
Postcode: RG21
0
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Excellent service from Carson & Co. Really friendly, very efficient and very helpful. Especially Richard. Thank you so much for all your help. I would strongly recommend anyone to make them your first choice....
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4 Star Review
Apr 27,2018
By:
'Mel'
Apr 27,2018
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: GR21
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: GR21
0
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The over all service was Very Good.
The agent was friendly & helpful, always willing to meet me even before work to suit my hours.
For future reference it will be good to tell people if elect & gas is on Pay as you Go meters so ...
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Comment on agent fees
I didn't have an issue with the £600 fee but it become an issue because it was neglected to tell me that it was excl vat.
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5 Star Review
Apr 22,2018
By:
'Hope'
Apr 22,2018
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: RG24
Lettings (as a Tenant)
Rent PCM: £800
Postcode: RG24
0
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Jorja was so helpful throughout my move. Kept me updated at all times and was always willing to help wherever she could. Very easy to get on with and really nice girl. Definitely made the stressful move much more of a positive experience. Thank you ...
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5 Star Review
Apr 19,2018
By:
'Radoslav'
Apr 19,2018
Services: Lettings (as a Tenant)
Rent PCM: £765
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Tenant)
Rent PCM: £765
Postcode: RG21
0
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Jorja was extremely professional and helpful from the first time I meet her trough all the process. She responded on all my request on timely manner. I have nothing but respect for the way she does her job....
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Comment on agent fees
Very good
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5 Star Review
Apr 12,2018
By:
'Sam'
Apr 12,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG22
Lettings (as a Tenant)
Postcode: RG22
0
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Not usually a big fan of estate agents, however Hannah at Carson and Co gave me a new perspective. Fantastic and enthusiastic customer service. Kept us updated throughout what can only be described as a smooth and stress free process. Thank you very much for ...
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Comment on agent fees
Fees were quite high, however this did reflect in the service provided.
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5 Star Review
Apr 10,2018
By:
'AB'
Apr 10,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Tenant)
Postcode: RG21
0
people found
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The service was good and as per expectation.Thanks to Jorja,I had a smooth move in on the date of agreement....
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Comment on agent fees
Good
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5 Star Review
Apr 09,2018
By:
'Olivia'
Apr 09,2018
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: RG22
Lettings (as a Tenant)
Rent PCM: £800
Postcode: RG22
0
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Hannah was absolutely amazing when looking after us. She made our first move smooth and enjoyable. Highly recommend her for her outstanding customer service. Also would like to mention Jorja who we saw a couple of times, so bubbly and happy. These girls are incredible....
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Comment on agent fees
Good
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5 Star Review
Mar 28,2018
By:
'DM'
Mar 28,2018
Services: Lettings (as a Tenant)
Rent PCM: £1250
Would you recommend?: Yes
Postcode: RG2
Lettings (as a Tenant)
Rent PCM: £1250
Postcode: RG2
0
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My experience with Jorja from start to finish was exemplary. I found her a great communicator , always returned calls promptly and was very helpful through the process and indeed after I moved in. I had issues at the property and Jorja maintained contact afterwards even ...
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Comment on agent fees
Check in fees high
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5 Star Review
Mar 28,2018
By:
'James'
Mar 28,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG24
Sales (as a Vendor)
Postcode: RG24
0
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We contacted Carson & Co for an initial valuation on the property. Barry was the member of staff who came to the house. He was very professional and explained the options we had and the processes we would need to go through. Once the house was ...
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Comment on agent fees
Very competitive
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5 Star Review
Mar 27,2018
By:
'SW'
Mar 27,2018
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Tenant)
Rent PCM: £800
Postcode: RG21
0
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Responsive, helpful, friendly, no problems, nothing to complain about
I don't have any more words sorry! word word word...
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Comment on agent fees
What can you do? Fees are fees
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5 Star Review
Mar 27,2018
By:
'Jothi'
Mar 27,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG21
Lettings (as a Tenant)
Postcode: RG21
0
people found
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It has been a pleasure dealing with Carson and Hannah. Stress free letting. Right from arranging the viewing, negotiation and check in Hannah has been always reachable and helpful. I would recommend Carson....
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“Kabir was excellent in helping us find our new home. ......”
5 Star Review
Mar 08,2018
By:
'Sam'
Mar 08,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG22
Sales (as a Vendor)
Postcode: RG22
0
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Kabir was excellent in helping us find our new home. We are extremely pleased by all his advice, help and ultimately his service. I would definitely recommend him to my friends and family....
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Comment on agent fees
Good
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“Thank you so much for helping us to find a ......”
5 Star Review
Mar 08,2018
By:
'Arpan'
Mar 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Tenant)
Postcode: NW6
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Thank you so much for helping us to find a nice house to live in, especially your staff member Kabir....
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Comment on agent fees
The fees are reasonable.
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“I couldn't have a more positive review to give of ......”
5 Star Review
Mar 06,2018
By:
'Sam'
Mar 06,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG24
Lettings (as a Tenant)
Postcode: RG24
0
people found
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I couldn't have a more positive review to give of Carson & co or the staff representative Jorja. Jorja was incredibly attentative and regulularly kept us informed and resolved any concerns or quieries that we had. Even when Jorja was unavailable, the rest of the staff ...
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Comment on agent fees
Reasonable cost of fees
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“Very helpful they made the whole process very easy and ......”
5 Star Review
Feb 09,2018
By:
'J.'
Feb 09,2018
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: RG24
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: RG24
0
people found
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Very helpful they made the whole process very easy and efficient.
Very happy with the team to find the house.
The only bad thing is the maintenance.... we still waiting for them to call or come to fix things (since early start if January....)....
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“Hannah was a pleasure to work with during the process ......”
5 Star Review
Feb 01,2018
By:
'Amy'
Feb 01,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SL6
Lettings (as a Tenant)
Postcode: SL6
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Hannah was a pleasure to work with during the process of taking our new tenancy, she answered questions and followed up very efficiently with my queries....
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Comment on agent fees
Fees were more than I expected but am happy with the service I received from the fees.
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“It was a great pleasure to work with Hannah. Always ......”
5 Star Review
Feb 01,2018
By:
'George'
Feb 01,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RG24
Lettings (as a Tenant)
Postcode: RG24
0
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It was a great pleasure to work with Hannah. Always very helpful, ready to give the right information and doing all diligence to meet our needs.
Thank you for that...
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“I first dealt with CARSONS (Basingstoke) in early 2016, dealing with ......”
5 Star Review
Jan 17,2018
By:
'DAVE'
Jan 17,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG22
Sales (as a Vendor)
Postcode: RG22
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I first dealt with CARSONS (Basingstoke) in early 2016, dealing with Grant Turness, David Simkins and Siobhan Doyle in selling a house in Napoleon DrIve and buying a house in Highdowns. Although this process when on for over 6 months. All of them keep us informed on ...
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Comment on agent fees
ABOVE AVERAGE I WAS QUOTED
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“David was very good at keeping me informed as the ......”
5 Star Review
Jan 15,2018
By:
'Rita'
Jan 15,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG23
Sales (as a Vendor)
Postcode: RG23
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David was very good at keeping me informed as the sale progressed especially in the last few weeks up to exchange and completion. The purchasers he sent to view the property were well matched and in good positions to move forward. It all went according ...
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Comment on agent fees
Good
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“David took over the sale of our property when, unfortunately, ......”
3 Star Review
Jan 12,2018
By:
'Di'
Jan 12,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RG22
Sales (as a Vendor)
Postcode: RG22
0
people found
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David took over the sale of our property when, unfortunately, the chap who signed us up, left the company. We had accepted an offer in early January, but had a few issues with the length of our lease, and although the sale went through eventually ...
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Comment on agent fees
We understood from the outset, that there would be agents fees involved, so cannot comment.
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