Our experience with Martin & Co Lincoln has been terrible since the word go.
-When completing the credit checks they didn't explain their process/charges properly and then ended up charges us double and it was a fight to get refunded.
-When completing the contract, the deposit amounts and addresses were completely incorrect and had to be redone, wasting time.
-When we viewed the property it was in a mess and they told us they would have cleaners in before we moved in. When we got the keys and went back to the property for the first time, nothing had been done to it and I had to speak to 3 different people to get it sorted.
-They didn't send us the inventory until a month into our rental and it was incorrect.
-When they wanted to do a property check, they gave us less that 48 hours notice for the visit and then tried to charge us because we missed the appointment (we were on holiday for a week and missed the notice and the visit) and we had to fight to get that back too.
-It has taken them 6 months to arrange to have our shower fixed. 3 plumbers, a visit and a telling off from the landlord later its finally been done.
The problem with the branch is that no one seems to have a clue what is going on or who is in charge and you have to speak to pretty much everyone in the office to get it sorted. Even the plumbers and gas check guy who I've met say that their management team is awful and its hard to get done.
When the landlord came around he seemed aware of the problem and said that they had lost the spare sets of keys for the three properties he owned in the area.