With the exception of one agent in the Wellesbourne, I find the rest of the office staff rude and above have absolutely no Customer Services skills whatsoever. I am by no means a demanding tenant, however I do expect to be treated with respect, after all I am the customer.
As a managing agent they have to balance the expectations of the landlord and the tenant and they get paid handsomely for it so at the very least they should do what is expected.
I would certainly not recommend them for renting and even more so I would certainly not recommend them to sell or purchase a house.
I hope I never have the misfortune of having to deal with them in the future.