DO NOT USE THE ESTATE COMPANY.
Having had an offer accepted on a flat for sale with them the sales agent hassled daily. She was extremely aggressive, conniving and threatening when asking for information to proceed with the sale from my end, but made no effort to chase the seller for information. This became particularly frustrating when we discovered damp in the flat, and that the particulars The Estate Company supplied were incorrect - listing the patio as belonging to the flat (with a price that reflected this), when in fact it belonged to the owners of the flat above. When I requested further information on this, I received very few details, although the sales agent kept assuring me further details were imminent as was a response from the buyer. The sales agent continued to mess me around for 4 months, and then phoned to say the buyer had pulled out. When this happened I had spent a considerable amount of money on a solicitors fees, a survey and mortgage fees, and because of the delays caused by The Estate Company and their incorrect particulars and lack of professionalism I lost £2,000. I followed this up with them, but the only response was a letter from their solicitor saying they weren't prepared to accept any responsibility.
AVOID THE ESTATE COMPANY AT ALL COSTS ¢â‚¬â€œ THEY'RE AGGRESSIVE, UNPROFESSIONAL AND UNPLEASANT.