Yes, we agree, there are always two sides of the story but let us get all the facts straight. Firstly, yes, we really feel blamed of the things that the previous tenants have done to your house. Your company's inventory was NOT even ACCURATE. We regret that we haven't taken any photos at the start of the tenancy hence we are losing this battle against your company with no evidence at all. About the advice letter regarding condensation issue, we only receive one letter of that, so please don't say that we had several of that sent to us. With regards to the pipe under the sink, we strongly insist that this has been reported at the start of the tenancy through a phone call and was even written on the inventory notes, we are not sure who received it at that time, it was fixed temporarily by our friend at the start of the tenancy. We admit that on the later part of that we haven't reported the leak because we we're not aware that it was already the pipe that's leaking, but again this was not our fault to begin with. After the previous tenant left you, you should have CHECKED EVERYTHING properly and if it's all working in good condition. You don't just let your property and let SOMEBODY DECIDE if this is OKAY or NOT. We NEVER denied that we liked the house, it was your company that we don't like. The way you say things about your landlord, it seemed that you take care of THEM BETTER than your tenants, it's like you are saying that you are not bothered about the tenants, as long as you got your landlord to lend you their houses. Isn't it that tenants and landlords should be treated EQUALLY? And yes, good thing that the council has given us a home and you have agreed to let us out soon or else your company will have no choice but to extend us or else otherwise you will just kick us out just like that. I don't even know if there is a heart in your business? Try to think about your family being us, what will you do? And as we recall when we left, we went to your office to give back the keys, and asked YOU personally how much do we have to pay for our final rent? And then you said that you are not assigned in the rentals, and that they will give us a call, BUT NOBODY GAVE US A CALL, so DON'T YOU tell us that we have let you chase us! We were never even late for our rent payments, the rental date was just moved later because it is my salary day and that surely we will not miss any payment. We even still continue to communicate because we wanted to know if we could still get some of our deposit back, and after I received an email about the final rent we payed it as soon as we can, again it's not even a phone call as you said. So please stop making up stories about this and REFER to you emails. With regards to the vomit on the bedroom carpet, we really WONDER how you know that it's a vomit? DID SOMEONE ACTUALLY SMELL or lick the floor to conclude this??? You really made it sound that we are a VERY FILTHY people don't you? Just like how you sounded on your letter trying to blame us about that flooring in the kitchen. Can this not be milk or any drink that only spilled on the floor? Also about the drawings on the wall with crayons, for your information, we don't have crayons as our colouring materials and our baby is only a year old, and we don't let her play with colouring stuff yet, unless you've got your own child and is gifted and you let them play that stuff already, I don't know, but again this is an EXAGGERATED judgement, and another poor inventory in your part, because these drawings were already on that wall when we moved in , it is from your previous tenants. We admit, this is another mistake that we have forgotten to take photos of. We really don't know about the dump in the garden, it might be because it's over grown that's why we haven't seen that some rubbish are there. Lastly, the garden how many times that we told you, how are we going to maintain your garden if you don't even provide the proper stuff that we need? We are just going in circles with this again. Why won't you guys ADMIT that somewhere along the line, your employee has forgotten to remind the landlord to provide us with what they have promised? We have done our responsibility under the tenancy agreement to report this broken property, but NOBODY RESPONDED to it. We were not even informed that the landlord will not provide it anymore, so where's the responsibility on your part? And until now, we still don't know why the landlord did not provide the mower that she promised. Just remember, NOBODY will bother to spend their precious time giving your company a review if all of this is untrue.

Dear PN

We are sorry you feel we are to blame about the condition of the house you occupied.

I understand you were issued with an Inventory and Schedule of Condition at the commencement of the tenancy, in accordance with our standard practice. You did not tell us of any disagreement with the report at the outset.

We inspected the property every quarter and issued you with a care letter highlighting our concern at the condensation that was building up. Condensation is a known ‘lifestyle' issue; lack of ventilation, drying clothes in the house, especially on radiators, etc. Our records show you were issued with several advice letters on how to treat condensation mould throughout your stay.

One inspection revealed that the waste pipe under the sink wasn't connected correctly leading to water in the cupboard beneath, causing damage to the actual cupboard and damage to the vinyl flooring around it. You did not report the issue resulting you in being charged at the end of the tenancy for allowing the damage to get worse, contrary to your obligations under the tenancy agreement.

I believe you asked to renew the tenancy as you said that you liked living in the house" but we declined and issued you with notice, to protect our client's property from further deterioration. We had warned you on previous inspections about the condition but you made no effort to improve the condition, which was evidenced on subsequent follow-up inspections.

Our client was so eager for you to leave the property they released you early from your tenancy agreement as you had found a council house into which to move.

When you left you did not pay your final rent payment. Only upon chasing you for this did we recover the rent due.

When we carried out our standard post-departure inspection you had left the house in a very poor state. We have photos on file. Problems included vomit on the bedroom carpet, damage to the walls from crayons, the house was unclean throughout and items had been dumped in the garden. The garden had to have a major overhaul despite you signing a tenancy agreement confirming you would maintain it.

You contested our claim to retain your bond in lieu of the damage and we took the matter to the arbitrator of the Tenancy Deposit Scheme who found in our favour (following sight of our Inventory and Schedule of Condition, quarterly inspection reports, copy letters to you and post-departure report and photographs). We were awarded the full deposit – all of which, and more besides, was spent on restoring the house to enable us to successfully re-let once again.

There are always two sides to every story.