Charles Duggan Lettings
Croydon, Caterham, CR3
4.4/5, 60 reviews
85% recommended
40% lettings valuation accuracy
71% lettings fee satisfaction



Property Features

Charles Duggan Lettings

“Very reliable and very friendly. Really went that extra mile ......”

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Feb 03,2016
Minithumbup
By: 'Micky'
Feb 03,2016
0 people found
this helpful
Very reliable and very friendly. Really went that extra mile for us and is always fast in responding to any of our questions and quick to help with any problems we may have.
Would definitely recomend charles duggan estates to all our friends and family
Comment on agent fees
Agent fees were very fair compared to other agents
Was this helpful? Yes
By: Rob Duggan
Feb 03, 2016
Thank you so much for being fantastic tenants. Danielle and yourself are an absolute pleasure to deal with.

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Opening Hours
Address

Charles Duggan Lettings
50 Westway
Caterham
Surrey
CR3 5TP
01883 344 294

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 40% 71% £800 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 7 26 2 0 0 0 0 2 0
Areas covered
  • Cater
  • Barnet - Finchley - Crouch End
  • Couls
  • Camden - St Johns Wood - Croydon
  • Croyd
  • Purley - Sutton - Shirley
  • Warli
  • Redhi
  • Selsd
  • CR3
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Ok All- lets all get together and get this man ......”

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May 05,2017
Minithumbdown
By: 'jack'
May 05,2017
0 people found
this helpful
Ok All- lets all get together and get this man down. I was promised a repayment schedule for the money he owes us, and nothing yet. I think he has had all the chances he deserves. Gave him the benefit of the doubt, but still ...
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Comment on agent fees
bad
Was this helpful? Yes

“Rob has been difficult ever since we renewed our agreement ......”

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May 03,2017
Minithumbdown
By: 'Incredulous'
May 03,2017
4 people found
this helpful
Rob has been difficult ever since we renewed our agreement in October last year. At the beginning of the year, Rob withheld 2 months worth of rent. I managed to get one back, but he still owes me one month's rent. My tenants are now trying ...
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Comment on agent fees
Fees of 5-7%; but was paying for him to do nothing as he was so often MIA.
Was this helpful? Yes
By: Loopy L
Jun 21, 2017
View all comments (15)
Has anyone had a response from Rob against a small claims court claim? ...

“this person is a thief and has stolen tenants deposits ......”

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May 03,2017
Minithumbdown
By: 'adnan'
May 03,2017
5 people found
this helpful
this person is a thief and has stolen tenants deposits and rental monies. stay well away from him. his company is constantly changing names as he swindles money from his clients. its a shame as i was dealing with him for many years and he ...
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Was this helpful? Yes
By: annoyed
Jun 19, 2017
View all comments (2)
use www.complaintsboard.com/charles-duggan-lettings-b113806 ...

“We ended a tenancy - had handover meeting and property ......”

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Apr 17,2017
Minithumbdown
By: 'Clary'
Apr 17,2017
7 people found
this helpful
We ended a tenancy - had handover meeting and property review with Rob Duggan who advised all fine no problems cleaning fine etc. Took over 6 weeks to return deposit and which when received had deductions we had not been previously been advised about or agreed. ...
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Was this helpful? Yes

“Bina I am in the same situation. Owes us money. ......”

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Apr 03,2017
Minithumbdown
By: 'Bina'
Apr 03,2017
6 people found
this helpful
Bina I am in the same situation. Owes us money. Does not answer calls or return them. Rob if you are reading this return all the rent that is owed and deposit. Jack how can I contact you. We need to prosecute him....
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Comment on agent fees
ok
Was this helpful? Yes
By: Jack2
Apr 12, 2017
View all comments (1)
Jack and Bina: what's the status? Please keep us posted about. Thank you :) ...

“Jack we are in the same situation: can we join ......”

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Mar 13,2017
Minithumbdown
By: 'Jack2'
Mar 13,2017
6 people found
this helpful
Jack we are in the same situation: can we join forces to get our money trigger the required protocols to get our money back? Between landlords and tenants all together, we should be able to do it.... what do you think?...
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Was this helpful? Yes

“Rob: I have a very special set of skills, etc ......”

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Mar 11,2017
Minithumbdown
By: 'Lorenzo'
Mar 11,2017
7 people found
this helpful
Rob: I have a very special set of skills, etc etc... the fact is that you are going to be prosecuted soon and I want my money back... Jack and other victims: I need to contact you to join forces and get the best talent ...
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Comment on agent fees
BAD
Was this helpful? Yes

“Owes us money and wont answer call or return them. ......”

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Mar 08,2017
Minithumbdown
By: 'Jack'
Mar 08,2017
9 people found
this helpful
Owes us money and wont answer call or return them. Ignores all messages sent to him. Totally unprofessional estate agent...*. Beware...
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Comment on agent fees
Reasonable if he actually did anything to earn them.
Was this helpful? Yes
By: frustrated
May 09, 2017
View all comments (5)
I have a possible home address for Rob Duggan ...

“Rob has been managing a property for me for 3 years.......”

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Feb 01,2017
Minithumbdown
By: 'Three'
Feb 01,2017
7 people found
this helpful
Rob has been managing a property for me for 3 years. He took £1002.00 from the tenant in 2014 on my behalf and deposited it in mydeposit.co.uk. Rob has kept this money for himself since 2014 and now refuses to return to the tenant. After 3 years the ...
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Comment on agent fees
bad
Was this helpful? Yes
By: Frustrated
May 07, 2017
View all comments (2)
1 star for Rob Duggan is one too many, I have his home address if needed ...

“We were recommended by a friend to Charles Duggan Lettings, ......”

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Feb 09,2016
Minithumbup
By: 'Jack'
Feb 09,2016
1 people found
this helpful
We were recommended by a friend to Charles Duggan Lettings, As this was our first time of letting, Rob Duggan gave us good sound advice on how to enhance our property. We were impressed with his professional knowledge and approachable manner. Within 24 hours of his ...
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Comment on agent fees
Excellent - very competitive
Was this helpful? Yes

“Rob has been everything I'd hoped for and read in ......”

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Feb 08,2016
Minithumbup
By: 'Lis'
Feb 08,2016
1 people found
this helpful
Rob has been everything I'd hoped for and read in the reviews I trawled through before choosing my letting agent. He's efficient, trustworthy, personable and really cares about both tenant and landlord being happy. He's always contactable, acts immediately, and uses tradespeople who do a ...
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Comment on agent fees
Great
Was this helpful? Yes
By: Oladipupo S. Kolawole
Feb 08, 2016
View all comments (1)
Charles Duggan company is reliable. It renders prompt service to customer. I personally find the company and its representatives helpful in on all stages involved when I got my 2 bedroom flat from the company. They are polite and stress free. ...

“Hi Rob,I just wanted to take the time in ......”

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Feb 08,2016
Minithumbup
By: 'Karen'
Feb 08,2016
0 people found
this helpful
Hi Rob, I just wanted to take the time in writing to say a huge thank you not only for being a great agent but for just always going above and beyond in doing everything you could in ensuring things went well with my move. ...
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Was this helpful? Yes

“Charles Duggan Lettings have been a pleasure deal with. Especially ......”

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Feb 04,2016
Minithumbup
By: 'Muzzammil'
Feb 04,2016
0 people found
this helpful
Charles Duggan Lettings have been a pleasure deal with. Especially Rob, who has been great in helping us settle into our lovely apartment. From time to time Rob has gone out of his way to accommodate our requests and we have been very happy to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Duggan
Feb 04, 2016
View all comments (1)
Muzzamil you and your family are lovely and a pleasure to deal with. Thank you for being a great tenant. ...

“I would highly recommend Charles Duggan lettings they are very ......”

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Feb 04,2016
Minithumbup
By: 'Kelly'
Feb 04,2016
0 people found
this helpful
I would highly recommend Charles Duggan lettings they are very perfesional and efficient. they bent over backwards to help me and my family get outer dream home. always quick to answer questions ect . My experience has been excellent 5 stars xx...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Duggan
Feb 04, 2016
View all comments (1)
Kelly thank you so much for this review. You and Kraig are the nicest people and pleasure to know and have as our tenants. ...

“Very reliable and very friendly. Really went that extra mile ......”

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Feb 03,2016
Minithumbup
By: 'Micky'
Feb 03,2016
0 people found
this helpful
Very reliable and very friendly. Really went that extra mile for us and is always fast in responding to any of our questions and quick to help with any problems we may have. Would definitely recomend charles duggan estates to all our friends and family...
read full review
Comment on agent fees
Agent fees were very fair compared to other agents
Was this helpful? Yes
By: Rob Duggan
Feb 03, 2016
View all comments (1)
Thank you so much for being fantastic tenants. Danielle and yourself are an absolute pleasure to deal with. ...

“Rob helped us rent the flat where we currently live. ......”

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Feb 02,2016
Minithumbup
By: 'I.'
Feb 02,2016
1 people found
this helpful
Rob helped us rent the flat where we currently live. It was absolutely great working with him from the start. He was really flexible throughout the whole process. He was willing to show us the apartment based on our schedule and arranged the move in ...
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Comment on agent fees
The agent fee was slightly higher than what we paid before to other agents but at the same time the quality of the service we received was higher as well.
Was this helpful? Yes
By: Rob Duggan
Feb 02, 2016
View all comments (1)
Ildiko thank you for your review. You and Ban are a pleasure to deal with. I am so glad to hear how happy you are with our service. ...

“For the first time I spoke to Rob on the ......”

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Feb 02,2016
Minithumbup
By: 'Ayodeji'
Feb 02,2016
1 people found
this helpful
For the first time I spoke to Rob on the phone I knew right away that this the right man to deal with. He was so professional and ready to help anytime. I will recommend him to anybody...
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Comment on agent fees
Not bad
Was this helpful? Yes
By: Rob Duggan
Feb 02, 2016
View all comments (1)
Ayodeji thank you so much for your review. You were a pleasure to deal with and I look forward to staying friends with you. ...

“I'm very lucky to have gone in contact with Rob ......”

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Feb 02,2016
Minithumbup
By: 'Sumaya'
Feb 02,2016
1 people found
this helpful
I'm very lucky to have gone in contact with Rob from Charles Duggan his not only found me and my son a home that we look forward comming too but had made this experience very stressful free. I would 100% recommend this estate agent especially rob ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Duggan
Feb 02, 2016
View all comments (1)
Thank you so much Sumaya. You are a pleasure to deal with and I am so happy to have found you and Noah your perfect home. ...

“From the first time i spoke to rob he gave ......”

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Apr 10,2015
Minithumbup
By: 'Karen'
Apr 10,2015
2 people found
this helpful
From the first time i spoke to rob he gave me positive feedback to what i was looking for. We went for our first viewing and i loved it sstraight away. He helped me alot and was very patient his a lovely guy. defiently would ...
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Was this helpful? Yes

“charles duggan lettings found us our new home in chipstead, ......”

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Jan 13,2015
Minithumbup
By: 'angela'
Jan 13,2015
4 people found
this helpful
charles duggan lettings found us our new home in chipstead, we were looking to be as close to our chosen schools as possible. rob assured us he could help and he managed to find us our beautiful new home. from start to finish the move ...
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Comment on agent fees
the fees were reasonable for the service recieved.
Was this helpful? Yes

“From a tenant's perspective, we have been very happy with ......”

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Jan 12,2015
Minithumbup
By: 'Ivan'
Jan 12,2015
4 people found
this helpful
From a tenant's perspective, we have been very happy with Rob's services as the managing agent of the flat we are staying in. Rob has proved to be efficient, friendly and fast in replying to any query, at any time or day of the week. ...
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Was this helpful? Yes

“The organisation was very quick and efficient on finding flats ......”

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Jan 10,2015
Minithumbup
By: 'Sona'
Jan 10,2015
3 people found
this helpful
The organisation was very quick and efficient on finding flats to meet the required aspects that I was looking for the service of the employees is flawless doing everything in their power to help while being reapectful and very polite. All in all a great ...
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“I decided to rent my property out for the first ......”

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Jan 10,2015
Minithumbup
By: 'Mr'
Jan 10,2015
3 people found
this helpful
I decided to rent my property out for the first time as I had been relocated to Hong Kong with work for 3 years. This was a big move for me and very important that I picked the right agent. When going through this progrcess I ...
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Was this helpful? Yes

“Rob managed the letting of my flat in Croydon and ......”

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Jun 01,2014
Minithumbup
By: 'Matt'
Jun 01,2014
3 people found
this helpful
Rob managed the letting of my flat in Croydon and the service he provided was and continues to be excellent. I contacted "Charles Duggan lettings" on the basis of other good reviews here and they have proved very reliable. Rob owns his company and takes ...
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Was this helpful? Yes

“Rob worked really hard to find us suitable tenants. He ......”

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May 14,2014
Minithumbup
By: 'Lisa'
May 14,2014
3 people found
this helpful
Rob worked really hard to find us suitable tenants. He is warm, friendly and professional and made us feel that he understood our interests and concerns and nothing was too much trouble. He liaises well with the tenants and ourselves and ensures that the rental ...
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Was this helpful? Yes

“Rob and Jody did a very good job in helping ......”

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May 13,2014
Minithumbup
By: 'Oana'
May 13,2014
5 people found
this helpful
Rob and Jody did a very good job in helping us settle in our new flat. They were good professional and they answer to our enquiries in very short term. We will be glad to recommand them to our friends....
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Was this helpful? Yes

“I have rented this property along with my partner and ......”

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Apr 29,2014
Minithumbup
By: 'Omar'
Apr 29,2014
5 people found
this helpful
I have rented this property along with my partner and our little boy around 3 months ago, Rob Duggan has dealt with our rental. He's a great chap, very friendly and polite and always happy to lend a hand on anything he can possibly do. He ...
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Was this helpful? Yes

“I will like to recommend Mr Rob as the best ......”

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Apr 28,2014
Minithumbup
By: 'Seth'
Apr 28,2014
4 people found
this helpful
I will like to recommend Mr Rob as the best Letting Agent I ever met, He is Punctual and Reliable Person, he did the excellent work for me to get my place, and I can not say anything bad about him and his work, and ...
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Was this helpful? Yes

“Rob contacted us as landlords after he found a house ......”

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Apr 28,2014
Minithumbup
By: 'Mrs'
Apr 28,2014
5 people found
this helpful
Rob contacted us as landlords after he found a house for our existing outgoing tenant. He has contacts for landlords to use i.e cleaning, carpet cleaners etc and found a very suitable couple to move into the property within a matter of a week. ...
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Was this helpful? Yes

“Rob is so excellent person, understanding and so professional. We ......”

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Jan 10,2014
Minithumbup
By: 'Darek'
Jan 10,2014
4 people found
this helpful
Rob is so excellent person, understanding and so professional. We are so impressed of his quality of made job. I highly recommended everyone who's looking for a great and honest person to sign a contract for long long time !!! all procedures all highly professional and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:08 PM 05/05/2017 by Rob Duggan

Awards won by Charles Duggan Lettings, Caterham CR3 5TP



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