This agent does nothing but create an advert that they place on rightmove, they were incapable of negotiating a deal with two potential buyers and offer little in the way of advice. They were not members of an omdubsman until they were made aware that is a legal requirment in order to work as an estate agent. They are threatening to sue me even though it was another estate agent that brokered the deal as the buyer refused to buy through them as they were very difficult to get hold of. Do not expect them to help you progress your sale. You would do just as well as to pay for the advert on right move yourself.